Telemarketing - Work From Home

Fundamental Worldwide; Auckland; Remote; NZD 28,000 - 39,000; Full time

Benefits offered by this job

Flexible work arrangements

Work from home

Performance-based bonus

Online training and coaching

Leadership progression

Job summary

Fundamental Worldwide is seeking enthusiastic Remote Telefundraisers to join a flexible work-from-home team in New Zealand. You will call potential donors, follow a structured script, and secure ongoing donations while recording interactions in the CRM.

You'll work from home across NZ, meeting weekly targets, and have access to training and coaching with opportunities to progress into leadership roles.

Qualifications

• Clear, confident telephone communication and listening skills.
• Experience in outbound calling or fundraising is preferred.
• Comfortable working from home with reliable internet.

Responsibilities

• Make outbound calls to potential donors and supporters to secure ongoing donations.
• Follow a structured script while engaging supporters.
• Build rapport and convey the impact of contributions.
• Record call details and donations in the CRM.
• Meet weekly call targets and fundraising goals.
• Handle objections professionally and convert hesitancy into commitment.

Skills

Excellent communication skills

Customer service / sales experience

CRM proficiency

Tools

CRM systems

Job description

Fundamental Worldwide is seeking enthusiastic and confident Remote Telefundraisers to join our dynamic team. This is a work-from-home opportunity, so you can be based anywhere in NZ, offering flexibility and the chance to make a real impact from the comfort of your own home.

As a Remote Telefundraiser, you will be the voice of our organisation, connecting with supporters and donors over the phone to secure vital funding for the NZ charities we represent. This role is pivotal in helping charity's reach their fundraising targets and building meaningful relationships with their donor base. You'll work independently from home whilst being part of a supportive team that values your contributions.

The Job:

Make outbound calls to potential donors and existing supporters to secure ongoing donations

Following a structured script whilst adapting your approach to engage & inspire supporters

Building rapport with donors and clearly communicating the impact of their contributions

Recording accurate information about calls, donations and donor interactions in our CRM

Meeting weekly call targets and fundraising goals

Handling objections professionally and positively, converting hesitation into commitment

What we're looking for:

Excellent communication skills with a warm, friendly and persuasive telephone manner

Previous experience in customer service, sales, fundraising or a similar role involving outbound calling

The ability to work independently and stay motivated whilst meeting performance targets

Strong listening skills and genuine empathy for charity and the causes they support

Resilience and a positive attitude, with the ability to handle rejection

Proficiency with computers and experience using database systems or CRM platforms

A reliable internet connection and suitable home workspace to work from

Availability to work flexible hours Monday - Friday

What we offer

Flexible casual work arrangements that fit around your lifestyle - 4 or 5 day shifts

Work-from-home convenience with no commute required

Competitive hourly rate & performance based bonus

Supportive team environment online with regular training and coaching

Opportunity to develop into leadership roles