Technical Support Engineer (Remote)

CrowdStrike; Milton; Remote; NZD 80,000 - 100,000; Full time

Job summary

A global cybersecurity leader in New Zealand seeks a Technical Support Engineer to join their Customer Support team. You will ensure customer satisfaction by troubleshooting issues and collaborating across teams. We're looking for candidates with a strong technical background and a passion for customer success. This role offers a remote-friendly work culture, competitive benefits, and opportunities for professional growth.

Benefits

Market-leading compensation

Comprehensive wellness programs

Professional development opportunities

Qualifications

• Experience in a Product Technical support role for global enterprise customers.
• Proven ability to troubleshoot issues at both application and OS level.
• Outstanding oral and written communication skills.

Responsibilities

• Support customers globally in a technical environment.
• Troubleshoot and resolve customer concerns effectively.
• Collaborate with internal teams to fix product bugs.

Skills

Customer focus

Analytical thinking

Troubleshooting

Outstanding communication

Tools

Windows

Linux

Mac

Job description

Overview

CrowdStrike is a global leader in cybersecurity. We protect people, processes and technologies that drive modern organizations. Since 2011, we have been focused on stopping breaches and redefining security with our AI-native platform. We serve customers across industries and are committed to a culture that empowers every CrowdStriker to own their career. We seek talented people with passion for innovation and a commitment to our customers and community.

About the Role

As a Technical Support Engineer, you will be part of a highly skilled Customer Support team that works with CrowdStrike customers globally. The role involves collaborating with internal teams to resolve customer problems, including troubleshooting, identifying root cause and delivering issue resolution to maximize customer value. The ideal candidate is energized by learning new technologies, obsessed with customer success, and thrives in a fast-paced environment.

What You’ll Do

• Support CrowdStrike customers globally as part of a skilled Customer Support team.
• Work in a dynamic technical environment with a relentless focus on delighting customers, partners and teammates.
• Own customer concerns by assessing impact, troubleshooting, engaging stakeholders, identifying root cause and resolving to the customer's satisfaction.
• Communicate effectively with internal and external stakeholders and collaborate to resolve escalations quickly.
• Work with Product and Engineering teams to fix bugs or enhance product features.
• Manage time and work to meet or exceed operational goals.
• Learn cutting-edge technologies and new product features.
• Create/Share Knowledge articles and contribute to mentoring and training efforts.
• May be scheduled to work on shifts/holidays as per business requirements.

What You’ll Need

• Experience in a Product Technical support role supporting global enterprise customers.
• Outstanding oral and written communication skills.
• Customer focus with analytical thinking and logical troubleshooting aptitude.
• Proven experience troubleshooting and diagnosing issues at the application and operating system level within Windows, Linux or Mac environments.
• Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network I/O, Windows registry, software distribution, etc.
• Hands-on experience using tools and techniques to debug problems in Windows, Linux or Mac environments.

Bonus Points

ONE of the below specialization domains:

SIEM/SOAR

• Hands-on experience with log management tools that offer self-hosted options and leverage Kafka and/or containers.
• Strong skills in container administration and orchestration.
• Good understanding of Regex and any query language.
• Certifications in SIEM/SOAR platforms are a plus.

Identity Management

• Hands-on experience with Windows Servers/Active Directory, MFA.
• Experience with Identity Protection and Zero Trust solutions.
• Excellent knowledge of authentication protocols — Kerberos, LDAP, NTLM, SAML.
• Good understanding of TCP/IP and troubleshooting network issues using Wireshark/PCAP.
• Operational understanding of networking devices (Routers, Switches, Firewalls) would be a plus.

Cloud Technologies

• Experience working and troubleshooting in a SaaS cloud environment.
• Proven experience debugging and troubleshooting customer-facing API/REST interfaces at JSON/HTTPS, and navigating backend cloud architecture.
• Good understanding of SaaS components and large-scale databases (e.g., Cassandra, Kafka, Elasticsearch, Splunk) and their roles in a cloud service.
• Familiarity with cloud orchestration tools like Docker, Kubernetes, etc.
• Certification in any common Cloud platforms would be a plus.

#LI-NR1

#LI-Remote

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture
• Market-leading compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee networks, geographic neighborhood groups, and volunteer opportunities
• Vibrant office culture with world-class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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