Technical Support Engineer

Everest People; Hamilton; On-site; NZD 60,000 - 80,000; Full time

Job summary

Everest People is partnering with COMS Systems to find a Technical Support Engineer. This role involves providing advanced technical support, troubleshooting software issues, and assisting users effectively. The position requires strong communication skills and a commitment to customer satisfaction, making it ideal for solutions-focused individuals eager to learn.

Benefits

Medical Insurance

Laptop or Tablet

Bonus based on performance

Qualifications

• 1+ years of experience in a software engineering role.
• Prior experience in customer or technical support.
• Experience in Agile development processes.

Responsibilities

• Provide advanced technical support and troubleshoot complex issues.
• Collaborate with the development team to fix and test identified bugs.
• Create and maintain user documentation and troubleshooting manuals.

Skills

Troubleshooting

Communication

Agile Development

Software Debugging

Customer Support

C#

.NET Core

JavaScript

Tools

Jira

Git

Postman

Teamcity

Azure DevOps

Job description

• Base salary + medical insurance + bonus based on company performance.
• Bridge the gap between Customer Support and Software Development.
• Located on Earthmover Crescent, Burbush, Hamilton.

About the business

Everest People are thrilled to partner with COMS Systems Limited to support the team in their search for a Technical Support Engineer. COMS Systems automate manual processes for the Gaming industry and beyond, providing cutting-edge, end-to-end solutions for ease and efficiency. Their products are simple to use, customisable and flexible and forever evolving across Facial Recognition, Core Gaming Solutions, Cash Management, Room Sweeping Apps AND MORE.

The team consists of a talented crew of in-house Designers and Engineers and led by Directors who have an average of 20+ years’ experience in the industry! Known for their friendly phone manner and ability to never leave anything unresolved - you could be their next crucial team member. Check out COMS ‘Meet the Team’ page to get to know the faces of this reputable business: https://www.coms.net.nz/meet-the-team/

About the role

As COMS Systems Technical Support Engineer, you will provide advanced technical support, troubleshoot complex issues, and resolve software bugs to ensure a seamless user experience.

• Identify and resolve technical issues or bugs reported by users escalated to Level 2 and 3 Support. This involves analysing code, logs, and other relevant information to pinpoint the root cause of problems.
• Interact with users to understand and address their concerns, answer queries, and provide assistance in using the software effectively.
• Collaborate with the development team and support team to fix and test identified bugs, ensuring that updates and patches are released to improve software reliability.
• Create and maintain documentation, such as FAQs, user guides, and troubleshooting manuals, to help users navigate and troubleshoot common issues.
• Effectively communicate technical information to non-technical users, helping them understand and resolve issues.

About you

We are looking for a positive, solutions focussed individual to communicate effectively with technical and non-technical stakeholders. You will join level 3 support, demonstrating a strong commitment to your customers. You’ll learn quickly and be able to adapt to new software and technologies

If you offer the following, apply now!

• 1+ years of experience working in a software engineering role.
• Prior experience in customer or technical support, troubleshooting, and debugging.
• Experience in Agile development processes (Jira).
• Experience working with Ticketing and Incident management (Jira).
• Experience working in a Software-as-a-Service (SaaS) environment.
• Experience in C# and .NET Core (REST APIs, Worker Services, WPF).
• Experience using JavaScript and JavaScript frameworks (NodeJS, VueJS, Webpack).
• Experience using relational and non-relational databases (Microsoft SQL, Redis, PostgreSQL).
• Understanding and strong habits in TDD practices and tooling (XUnit/Postman/SOAP UI).
• Knowledge of CI/CD practices and tooling (Teamcity/Azure DevOps).
• Knowledge of source control (Git Flow, Git, Bitbucket).
• Understanding of cloud services (Experience with Microsoft Azure services would be ideal) (Docker, Serverless, Azure Saas Services).
• Understanding of distributed systems and design practices.

Benefits

• Medical Insurance.
• Laptop or Tablet.
• Bonus based on company and individual performance.

For confidential enquiries please call Recruitment Partner, Helen Dale at Everest People on 027 267 9725.