Technical Help Desk Representatives

Randstad; Wellington; On-site; NZD 45,000 - 65,000; Full time

Job summary

An established industry player is looking for dedicated customer service representatives who excel in communication and problem-solving. In this dynamic role, you will be the first point of contact for customers, providing essential technical support and troubleshooting assistance. Join a diverse and supportive team in a modern office environment, where your contributions will enhance customer experiences. With multiple full-time positions available and potential for contract extension, this is a fantastic opportunity for those passionate about delivering excellent service and growing their career in a vibrant setting.

Qualifications

• Experience in a call centre environment preferred.
• Strong communication skills, both written and verbal.

Responsibilities

• Provide technical customer service over the phone.
• Troubleshoot technical issues with customers.
• Log incidents and manage support processes.

Skills

Customer service

Call centre

Contact centre

Technical helpdesk

Problem-solving

Education

High school graduate

Tools

System skills

Job description

Our client is seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solving!

The Role:

1. Multiple full-time positions available
2. Evening shifts - between 11:30AM - 9PM
3. Operate 7 days a week between 7am and 12:30pm, with potential weekend work
4. Temporary contract (6 months) with a high chance of extension or permanence
5. Set shifts, ensuring predictable scheduling
6. Intake date: 19th May 2025
7. 3 weeks of paid training
8. Location: Central Wellington in a modern office
9. Join a diverse, fun, and supportive environment

As a Technical Customer Support Representative, you will:

1. Be the first point of contact, providing technical customer service over the phone
2. Troubleshoot technical issues with customers
3. Log incidents and manage support processes

Sound like you?

The ideal candidate will have a solid background in customer service or contact centres. To succeed in this role, you MUST have:

1. Experience in a call centre environment (preferred)
2. Previous experience in a customer-focused role (essential)
3. Strong communication skills – both written and verbal
4. Excellent system skills and a confident understanding of technology
5. Problem-solving skills
6. Clear criminal history and credit check
7. NZ residency or citizenship

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills:

Customer service, call centre, contact centre, technical helpdesk

Qualifications:

• High school graduate

Education:

College/Pre-University