Technical Business Analyst

New Zealand Trade and Enterprise; Wellington; On-site; NZD 90,000 - 110,000; Full time

Job summary

A leading government agency in New Zealand is seeking a Technical Business Analyst to enhance and optimize internal systems. The role involves collaboration with digital teams to evaluate AI tools and streamline processes. Ideal candidates will have 5 years of business analysis experience and a strong understanding of internal systems. Flexible work arrangements and a dynamic work environment are offered.

Benefits

Flexible work arrangements

Collaborative work environment

Opportunity to build business networks

Qualifications

• 5 years of business analysis experience with strong understanding of internal systems.
• Ability to translate complex ideas into clear, actionable insights.
• Familiarity with the end-to-end lifecycle of system development.

Responsibilities

• Uncover and validate business challenges and opportunities.
• Collaborate with stakeholders to design smarter workflows.
• Evaluate new tools, features, and technologies for internal systems.

Skills

Analytical expertise

Cross-functional collaboration

Business analysis

AI evaluation

Agile methodologies

Process optimization

Tools

ServiceNow

Job description

Who are we

This role can be based in Wellington or Auckland.

At New Zealand Trade and Enterprise (NZTE), our purpose is to grow companies internationally — bigger, better, faster — for the good of New Zealand. We’re on a digital journey, and we’re looking for a curious, collaborative, and technical Business Analyst to own our internal systems and help us deliver high quality outcomes for all stakeholders.

What you’ll do

As a Technical Business Analyst, who’s passionate about driving innovation and unlocking the potential of modern digital tools you’ll work in a cross-functional capacity across our digital teams, with a primary focus on enhancing and optimising NZTE’s internal apps and platforms. You’ll play a key role in evaluating new AI offerings and identifying opportunities to streamline processes, drive innovation, and deliver value for our people.

Your impact will include

• Using your analytical expertise to uncover, articulate and validate business challenges, opportunities and solutions for our internal systems.
• Diving deeply into workflows and processes, collaborating with stakeholders to design smarter, more efficient ways of working.
• Evaluating and recommending new tools, features and technologies to continuously enhance our internal systems and implement improvements
• Building strong trusted relationships between digital and data technical teams, stakeholders and vendors to translate technical concepts to ensure smooth end to end delivery.

What you’ll bring

• Experience working cross-functionally across digital teams and business units
• 5 years’ business analysis experience, with strong understanding of internal systems (ServiceNow experience a bonus)
• Interest in evaluating and implementing new AI tools
• Ability to translate complex ideas into clear, actionable insights and communicate at all levels
• Passion for optimising processes and systems and delivering customer-centric solutions
• Solid understanding of Agile and Waterfall methodologies, with the ability to adapt approach based on project needs
• Familiarity with the end-to-end lifecycle of system development, including design, build, testing, deployment, and support
• Skill in process documentation, business case development, and supporting decision-making

Why you’ll love working here

NZTE offers flexible work arrangements of 3 days in the office, a dynamic environment, and the chance to build valuable business networks with a talented, diverse team. Our collaborative approach supports delivering greater value to customers, this is your opportunity to make an impact.

If this opportunity sounds like you and you want to be part of an organisation with a mission to support kiwi ingenuity around the world, we’d like to hear from you. For more info about the benefits and culture, visit: Life at NZTE

What’s next

If you find problems and solutions others haven’t thought of, like to challenge the status quo, and want to help shape tech efficiency in a purpose-driven organisation, we’d love to hear from you. Apply now and be part of NZTE’s digital transformation journey.

If this sounds like you, please apply immediately as we are reviewing applicants as they come in.

The advert will close Monday 6th October at 9am NZST.

For more information view the position description. Please note this role is internally known as a Digital Analyst.

Please note you must be eligible to work in NZ to be considered for this role.

This role is Band L16 ITS.

We believe New Zealand is good for the world. New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer. At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability. If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition Partner.