Tech Solutions Specialist (Store based) - Noel Leeming Hastings (Full-Time)

The Warehouse Group; Hastings; On-site; NZD 50,000 - 65,000; Full time

Job summary

The Warehouse Group is seeking a customer-focused individual for the Noel Leeming Services team in Hastings. This role involves delivering exceptional customer experiences through technology solutions, including installation and support, while fostering team growth through training. Enjoy competitive salary, incentives, and lifestyle benefits in a dynamic team environment.

Benefits

Salary + Incentives

Consecutive days off

Paid day off on your birthday

Incredible discounts across brands

Extra lifestyle leave days

Annual sick leave entitlement

Qualifications

• Experience in sales, installation, or customer service.
• Confidence in setting up and installing technology.
• Superb interpersonal and customer support skills.

Responsibilities

• Provide live demonstrations and advice on technology.
• Ensure effective delivery, installation, and setup of solutions.
• Troubleshoot customer problems proactively.

Skills

Customer service

Installation

Sales

Troubleshooting

Job description

Company Description

The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in New Zealand encapsuling The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket. Collectively we make over $3 billion in sales annually and employ over 12,000 people across 200+ stores, distribution and fulfilment centres throughout the country. We also have two overseas sourcing offices located in China and India.

Noel Leeming, as part of TWG is New Zealand’s market leader for technology and appliances, we know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that’s where you come in!

Job Description

Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of solutions in homes and workplaces.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.

This position will be based in our Hastings Noel Leeming store, working [Tuesday – Saturday 8:00am – 5:30pm], 45 hours per week.

Qualifications

What is your key to success?

• Experience & passion in one or more of the following areas: sales, installation, or customer service
• Confidence to set up and install technology
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer
• Driven, and confident in trouble shooting problems.
• Willingness to continue developing your career through onsite training and accreditations

What we can offer you?

• Salary + Incentives
• Consecutive days off giving you time to unwind and rest for the week ahead
• Paid day off on your birthday (Whoo!)
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

Additional Information

Why do you want to work for us?

Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!

We look forward to welcoming you into the fold!