Team Member | Customer Support - Birkenhead

Auckland Council; Auckland; On-site; NZD 30,000 - 60,000; Part time

Job summary

A major local council in Auckland is seeking a Customer Support personnel for a 32-hour permanent part-time role. You will provide frontline services, assisting a diverse range of customers and creating positive experiences. The ideal candidate will possess strong administrative and communication skills, plus a passion for customer service. This position offers opportunities for professional development within a supportive environment.

Benefits

Free use of Centre facilities

Development pathway opportunities

Flexible working conditions

Qualifications

• Proven administration and communication skills are required.
• Ability to use initiative to resolve problems.
• Outgoing and enthusiastic nature needed.

Responsibilities

• Deliver efficient and professional frontline services.
• Address inquiries both in person and over the phone.
• Contribute to creating positive first impressions.

Skills

Administration skills

Communication skills

Problem-solving skills

Customer service

Job description

Overview

• Help us get "More Aucklanders more active, more often”
• Enjoy free use of Centre facilities plus a range of other benefits
• Great development pathway and multiple opportunities within Auckland Council

He angitūtanga: The Opportunity

Come and be part of our Birkenhead team, where we’re all about supporting Aucklanders to get active! Our team is dedicated to fostering a welcoming environment where everyone feels encouraged to participate and reach their potential. We value collaboration, continuous improvement, and the well-being of both our staff and visitors.

The Customer Support Team plays a crucial role in shaping positive first impressions for all visitors to our Centres.

As a Customer Support, you will be responsible for delivering efficient and professional frontline services to a diverse customer base, addressing a wide variety of inquiries both in person and over the phone. You can expect each day to offer new challenges and experiences.

It is a 32-hour permanent part time role. Monday to Thursday (12.45PM-9.15PM).

Our centre operates 7 days a week from 5:30am to 9:30pm, reliability, and commitment to working early, late and weekend shifts are crucial.

He kōrero mōu: About you"?"

You will have proven administration and communication skills, as well as the ability to use your initiative to resolve problems and satisfy your customers\' needs.

You’re outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role.

Ngā āhuatanga kei a mātou: What we offer

We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Instructor or Recreation Assistant opportunity is there!

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

You can find the position description here

Salary: $28.95 (living wage)

Applications close Wednesday 22 October

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.