Team Manager

Ministry of Education; Wellington; On-site; NZD 107,000 - 161,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

Ministry of Education in Wellington seeks a permanent Team Manager, Channels to steer a team of Advisors delivering a cohesive service desk for schools and early childhood services. You will align delivery plans with the Ministry’s strategies and manage resources to achieve outcomes.

You will lead inclusive teams, drive process improvements and build strong relationships with internal and external stakeholders, ensuring high-quality support across education settings.

Qualifications

• Proven team leadership experience.
• Developing and delivering workplans aligned to organisational strategies and work programmes.
• Developing, monitoring, improving, and maintaining functional workflows and processes.
• Leading and contributing to embedding organisational change that delivers intended outcomes.
• Building and leading inclusive and diverse teams and creating a safe, open, and responsive culture.
• Building relationships to achieve shared outcomes.

Responsibilities

• Lead a service desk to schools and early childhood services.
• Coordinate resources and support delivery planning.
• Develop and monitor workflows and processes.
• Embed organisational change to achieve outcomes.

Skills

Team leadership

Resource planning

Stakeholder engagement

Change management

Inclusive leadership

Job description

About this role

Help shape the future of education in New ZealandHelp shape the future of EducationWe work toshapeaneducationsystem that deliversequitableandexcellent outcomesOur organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

Permanent full-time role based in Wellington

We are seeking a Team Manager, Channels to manage and coordinate a team of Advisors to support our customers in a coordinated and cohesive way through delivery planning.As the Team Manager, Channels you will manage people, plans resources to support the delivery of outcomes that are aligned to the Ministry's purpose and agreed strategies.You'll also be responsible for leading a team that provides a service desk to schools and early childhood education services.

Salary range: $107,120 - $160,680 per annum + KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.For more details about the role, you can view the Job Description here.

About you

You will be experienced in leading support service teams who provided advice and resourcing coordination support.

To be successful in this role you will have the following experience:

• Proven team leadership experience.
• Developing and delivering workplans that align to organisational strategies and work programmes.
• Developing, monitoring, improving, and maintaining functional workflows and processes.
• Leading and contributing to embedding organisational change that delivers intended outcomes.
• Building and leading inclusive and diverse teams and creating a safe, open, and responsive culture.
• Building relationships to achieve shared outcomes.

You will also bring the following:

• Proven ability to coach and constructively challenge others to shift mindsets and grow.
• A track record of building and maintaining trusted relationships with colleagues and internal and external stakeholders.
• Sound knowledge of government and public sector processes.
• Excellent interpersonal and communication skills.
• Knowledge and understanding of support services best practice.
• Experience and knowledge in resource support and management.
• A commitment to ongoing personal and professional development.
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team

The Education Services Group provides well-designed, integrated education services that support the impactful and effective operation of education settings to support student achievement and participation. The services help to remove barriers to participation and learning and provide regulatory advice, support and oversight to early learning providers, schools and kura.

The Group has three key priorities for Education Services:

• Practice & Guidance: Managing practice and guidance to improve national coordination and consistency, whilst enabling regional autonomy for education service delivery.
• Integration & Delivery: Providing education support directly to education settings via integrated regional and national services. This includes intervening when necessary to ensure a high standard of operation to support student outcomes and owning key stakeholder relationships to support schooling improvement and stronger outcomes for learners.
• Monitoring & Improvement: Monitoring and advising on improvements to the effectiveness, efficiency, and equity of services for achievement and progression, and attendance and participation. This includes monitoring education provider performance against regulations and intervening as required.

The Channels function has a role in making sure that resources - technical support, relevant guidance and policies, and opportunities for coordination are easily accessible. The Channels team will shift over time to become a central point for inbound contact from ākonga and whānau, and educators who need support from the central parts of Te Tāhuhu.

For further information, please contact Holly Busby, Manager Channels, National Services and Programmes on [e-mail]

Applications close Midnight Sunday, 15 November 2026

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.