Team Leader – Visitor Centre | Kaiārahi - Pokapū Kaitoro

Parliamentary Services New Zealand; Wellington; On-site; NZD 90,000 - 104,000; Full time

Job summary

Join a pivotal role as the Visitor Centre Team Leader at a leading governmental institution. This unique opportunity allows you to lead a dedicated team in providing engaging tours and services while shaping the visitor experience at New Zealand's Parliament. Perfect for strategic thinkers passionate about excellence and connecting visitors with the heart of democracy, this role emphasizes leadership, relationship-building, and communication skills.

Qualifications

• Proven success in leading and building high-performing teams.
• Strong skills in developing and maintaining positive relationships.
• Clear and articulate communicator with strong presentation skills.
• Positive mindset, adapts quickly, and solves problems effectively.

Responsibilities

• Lead the delivery of high-quality visitor services seven days a week.
• Oversee tour content, bookings, and visitor enquiries.
• Manage merchandising and inventory to create an engaging retail environment.
• Actively drive future visitor engagement programmes.

Skills

Leadership

Relationship Building

Communication

Proactive and Solutions-Focused

Job description

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Join us as the Visitor Centre Team Leader at Parliamentary Service, where you’ll play a pivotal role in connecting visitors, members of Parliament, and staff with the rich history and vibrant life of our nation’s democracy.

About the Role | Mō te tūnga:

This is a unique opportunity to lead a dedicated team in providing welcoming, high-quality tours, retail services, and visitor engagement, all while shaping the future of the Parliamentary visitor experience. If you’re a strategic thinker who thrives in a fast-paced environment and loves inspiring others to deliver excellence, we want to hear from you!

As Visitor Centre Team Leader, you will lead the delivery of an outstanding visitor experience at Parliament by managing daily operations, tours, and the Parliament Shop. You will:

• Ensure high-quality visitor services seven days a week, managing staff, resources, and security to meet visitor needs within budget.
• Oversee tour content, bookings, and visitor enquiries, continuously improving processes and responding to feedback.
• Lead and motivate a diverse team, fostering collaboration, managing performance, and supporting professional development.
• Manage merchandising and inventory to create an engaging retail environment.
• Actively drive the future of our on-site visitor engagement programmes and approaches to ensure we make New Zealand’s democracy accessible to all

This role is ideal for a strategic, customer-focused leader passionate about connecting people with New Zealand’s Parliament.

What You’ll Bring | Tō kete:

This combination of skills and experience will enable you to lead the Visitor Centre team in delivering an exceptional and engaging experience for all visitors.

• Leadership:Proven success in leading and building high-performing teams, with the ability to motivate through continuous and constructive feedback.
• Relationship Building:Strong skills in developing and maintaining positive relationships with both internal and external stakeholders.
• Communication:Clear and articulate communicator with strong presentation skills and an empathetic listening approach.
• Proactive and Solutions-Focused:A positive mindset with the ability to think ahead, adapt quickly, and solve problems effectively in dynamic situations.
• Industry Knowledge:An interest or knowledge of the tourism sector, visitor experiences, and the New Zealand Parliament is highly advantageous.

The starting salary range for this is approximately $90,000 per annum. Appointments will be based on skills and experience (please note, the full salary range extends beyond this to allow for tenure progression).

How to apply | Me pēhea te tuku tono:

To apply, click the 'I'm Interested' button to upload your CV, cover letter and complete the online application form. Applications close midnight, 16th July 2025.All applications must be made online. If this is not possible or to arrange a confidential kōrero, please email [emailprotected]

Please note: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes. Depending on application numbers, this date may change. You may be asked to complete a pre-interview screen via phone or video.

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Note to Recruitment Agencies: We appreciate your interest, but we are not accepting applications from recruitment agencies currently. Unsolicited CVs received without written confirmation of acceptance from Parliament's talent team will not be received and Parliamentary Service and Office of the Clerk are not responsible for any fees related to unsolicited CVs.

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