Team Leader Operations

Oranga Tamariki; Auckland; On-site; NZD 90,000 - 110,000; Full time

Job summary

Oranga Tamariki—Ministry for Children is seeking a Team Leader Operations for Korowai Manaaki Youth Justice Residence. You will lead a team of Residential Youth Workers, drive safety, staff development and ensure the residence operates smoothly 24/7.

This role requires experience in managing shift rosters, strong planning, stakeholder engagement and excellent communication. You will implement policies, supervise training, and support rangatahi through challenging environments while upholding

Qualifications

• Proven experience in managing teams and staff development in a shift or rostered work environment.
• Technically savvy and able to adapt to complex, dynamic environments.
• Advanced planning and organisational skills.
• Strong relationship management with diverse stakeholders.
• Excellent communication and interpersonal skills.
• Demonstrated empathy with rangatahi and ability to engage safely.

Responsibilities

• Providing support and leadership to operational delivery and strategic vision for the residence.
• Implementing our policies and safe working practices.
• Ensuring residential staff training and supervision requirements are met.

Skills

Team leadership

Technical savvy

Planning

Relationship management

Communication

Empathy

Physical safety

Job description

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We putTamarikifirst
• We believeArohais vital
• We respect theManaof people
• We areTikaandPono
• We valueWhakapapa
• We recognise thatOrangais a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Korowai Manaaki Youth Justice Residence is a residential facility where 14-17 year-olds accused of an offence stay to await court proceedings or serve a sentence. This means that they are not free to leave. However, a residence is not a prison. We offer our rangatahi valuable experiences and sets them up with the skills they will need to make meaningful contributions to their whānau and community.

We want to call it out upfront - this role will be challenging at times. Residences are dynamic, complex, and at times, high-risk environments.However, despite the challenges, this work is deeply rewarding and offers you the opportunity to make a tangible difference for rangathi.

MŌ te ŧunga | About the role

The Team Leader Operations is an integral part of the leadership team. You will lead a team of Residential Youth Workers that are passionate about positively influencing the journey a rangatahi is travelling on. You will provide unwavering, supportive team management and leadership whilst ensuring the safety and security of everyone in the residence is maintained at all times.

Responsibilities for the role include:

• Providing support and leadership to operational delivery and strategic vision for the residence
• Implementing our policies and safe working practices
• Ensuring residential staff training and supervision requirements are met

Due to the immediate and direct impact this position has on operational deployment and capability, you will need to feel comfortable taking direction from your manager, the Manager Residence Operations.

As the Residence is a 24/7 operation, your work pattern will not be a standard 9am to 5pm, and there will be on-call components to the role.

We want inspired and talented people leaders with the vision, knowledge, capability and drive to help us continue our impactful mahi.

If this sounds like the opportunity you have been looking for and you have the following skills, knowledge and experience - we want to hear from you!

• Proven experiencein managing teams and staff development in a shift or rostered work environment
• Technically savvy
• Advanced planning and organisational skills
• Strong relationship management skills and the ability to successfully engage with a wide range of stakeholders
• Highly effective communication and interpersonal skills
• Demonstrated empathy and physical ability to safely engage with rangatahi on the floor

Due to the critical need to fill this position, you must have a valid right to work in New Zealand and be able to meet the background checks criteria under the Children's Act 2014.

Nōo te rourou | What's in it for you

• Full training, supervision and career development opportunities
• The ability to make a difference to the outcomes for our rangatahi
• The ability to make long lasting relationships within the community