Team Leader - National Advice & Service Centre

FMG (Farmers Mutual Group); Canterbury; On-site; NZD 80,000 - 100,000; Full time

Job summary

A leading rural insurance specialist in New Zealand is seeking an Agribusiness Centre Team Leader in Christchurch. The role involves leading a phone-based team to enhance client service and retention. Ideal candidates will have proven leadership experience, strong communication skills, and a passion for team development. FMG offers competitive benefits including life insurance, professional development days, and a supportive work culture.

Benefits

Free life insurance

4% company contribution to superannuation

Flexible working practices

Five paid professional development days

Two paid wellbeing days

Annual salary reviews

Paid give back each year

Qualifications

• Proven leadership experience in a contact centre or client-facing environment.
• Strong listening, verbal, and written communication skills.
• Ability to build strong working relationships with colleagues.

Responsibilities

• Monitor performance and develop team members.
• Collaborate with Sales, Advice and Service teams for targets.
• Take ownership of projects that enhance client value.

Skills

Leadership experience

Communication skills

Team development

Process improvement

Job description

Due to internal movement, we have a challenging, exciting and very rare opportunity for an ambitious, driven leader to join our National Advice and Service Centre, as an Agribusiness Centre Team Leader.

Since 1905, FMG has had its roots firmly planted in rural New Zealand, which is why you’ll find that we're different when it comes to insurance. Now over 100 years later, we’re still 100% New Zealand owned and the country’s leading rural insurance specialist. As a Mutual we invest profits back into the business to keep our premiums competitive and continue provide outstanding service for clients. As an employer, we invest in our people to foster a working environment that promotes achievement and celebrates success!

About the Role:

• Location: Christchurch office
• Team: Part of our Agribusiness Centre Leadership Team, leading a team of phone-based legends tasked with providing world-class experience to our rural clients supporting retention activities.
• Responsibilities:
  • Monitor performance, develop and coach team members, along with supporting them to have their best days at work.
  • Collaborate across the wider Sales, Advice and Service teams to ensure retention and referral targets are met.
  • Take ownership of projects and initiatives that enhance our client value proposition and help shape the future of our Agribusiness centre.

What We’re Looking For:

• Proven leadership experience in a contact centre or client-facing environment.
• Strong listening, verbal, and written communication skills.
• The ability to build strong working relationships with colleagues
• Hands-on, ground-level approach to leadership and coaching,
• Fresh eyes with a focus on continuous process improvement and business excellence
• Passion for client service and team development / engagement

At FMG, we know our success is because of our people. So, when you join our team, it's our priority to make sure you're well looked after and feel a part of the FMG family. So along with an opportunity to kick start your career, FMG also offers free life insurance and income protection, 4% company contribution to superannuation, flexible working practices, five paid professional development days, 2 paid wellbeing days, annual salary reviews and a paid give back every year – among many exciting benefits.

If you relish working hard but also having fun along the way, this opportunity is the one you have been looking for! Apply now! Applications close 5pm, Sunday 12th October 2025.