Team Lead - Veterinary Laboratory Scientist

IDEXX; Hamilton; Hybrid; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive annual bonus

Career development opportunities

Wellbeing programs and fitness Reimb.

Pet-friendly workplace

Paid parental leave

Volunteer days

Pet diagnostic testing allowance $500

Job summary

IDEXX is seeking a Team Lead for our Core Laboratory in Hamilton, New Zealand. This hybrid, hands-on leadership role involves supervising the team, supporting training and quality management, handling complaints, stock takes, routine diagnostic testing, and reporting, while driving continuous improvement and Patient Sample Management.

You will manage day-to-day operations, coach and mentor your team, and contribute to a collaborative, global diagnostics leader known for quality and innovation.

Qualifications

• Bachelor of Medical Science or equivalent.
• Experience in haematology and biochemistry labs.
• Experience training and coaching others; proven leadership.
• Familiar with IANZ and ISO 17025 standards.

Responsibilities

• Supervise the Core Laboratory team and oversee daily operations.
• Coach and develop team members; support training programs.
• Maintain quality management, complaints handling, and reporting.
• Oversee stock takes and routine diagnostic testing.
• Drive continuous improvement and Patient Sample Management.

Skills

Leadership

Team coaching

Quality management

Communication

Customer service

Education

Bachelor of Medical Science

Tools

IANZ & ISO 17025 knowledge

Job description

Due to growth and innovation, IDEXX is currently seeking a Team Lead to join our Core Laboratory in Hamilton, New Zealand. As a key member of our multidisciplinary team, you will play a vital role in supervising the team, supporting training, quality management, complaints handling, stock take, routine diagnostic testing, and reporting. You will also drive continuous improvement while supporting Patient Sample Management.

In this hybrid, hands-on leadership role, you will manage day-to-day laboratory operations while coaching, mentoring, and developing your team.

This is an exciting opportunity to contribute to a global leader in veterinary diagnostics while working in a collaborative and innovative environment.

What You Need To Succeed

• You hold a Bachelor of Medical Science or an equivalent degree.
• You have strong experience working in a haematology and biochemistry diagnostic laboratory.
• You have demonstrated experience training and coaching others, with proven leadership capability.
• You understand IANZ and ISO 17025 standards.
• You are comfortable working full-time hours across Monday to Saturday.
• You can operate efficiently in a commercial laboratory environment and consistently meet tight turnaround times.
• You are passionate about delivering exceptional customer service.
• You have excellent attention to detail and strong communication skills.
• You are committed to IDEXX values, with a diligent approach to quality systems and Health & Safety policies and procedures.

What can we offer?

• Continue doing meaningful work that supports the animal health industry
• Be part of a collaborative, high-performing team
• Competitive annual bonus scheme and compensation review
• Career development opportunities within a global organisation known for promoting from within and investing in its people.
• Reward and Recognition Programs that celebrate your achievements and enable you to recognise and reward others.
• Paid parental leave, supporting you and your family through life’s important moments.
• Wellbeing-focused benefits, including free wellness programs, fitness reimbursements, and access to paid volunteer days.
• Great employee perks including $500 per year towards diagnostic testing for your pets, and a pet friendly workplace.
• Tenure recognition, including additional days off and bonus payments as you reach key career milestones.

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.