Systems Trainer

New Zealand Government; Wellington; On-site; NZD 80,000 - 112,000; Full time

Job summary

Department of Corrections in Wellington is seeking a Systems Trainer to join our Infrastructure and Digital Assets team. You will design and deliver engaging learning solutions that help staff use IT systems and emerging AI tools safely and effectively, guiding the full learning solution lifecycle from needs analysis to evaluation.

You will lead AI literacy sessions, develop prompt-writing guidance, and create quick guides and FAQs.

Qualifications

• Strong customer service ethic and ability to design people-centric AI education.
• Experience applying adult learning methods to IT training.
• Willingness to contribute to projects and influence others.
• Curiosity about AI and emerging tech; quick to explore new tools.
• Ability to explain AI concepts to non-technical audiences.
• Experience or interest in using generative AI to design learning content.
• Understanding of responsible and ethical AI use including privacy and security.
• Ability to coach change and move staff from AI-hesitant to AI-confident.

Responsibilities

• Design and deliver learning solutions for staff using IT systems and AI tools; manage needs analysis, design, development, delivery and evaluation.
• Deliver AI literacy sessions, prompt-writing guidance, and responsible-use training; create quick guides and FAQs; build communities of practice.
• Support safe, ethical AI adoption and roll out capability across Corrections; collaborate with AI and digital teams.

Skills

Customer service ethic

Adult learning techniques

Project contribution

Curiosity about AI

Explain AI concepts

Generative AI in learning

Ethical AI use

Change coaching

Driver's license

Tools

AI tools knowledge

Job description

Fun close-knit and supportive team * Permanent position based in Wellington at National Office Help shape how AI capability is built across Corrections by supporting staff to confidently and safely use tools like Copilot. You'll turn ideas into practical learning solutions and contribute across the full journey, from concept through to delivery.

Mō te tūnga | About the role

We have an exciting opportunity for a Systems Trainer to join us within our Infrastructure and Digital Assets group to support Corrections' strategic goals through design and delivery of learning solutions to people who use our IT systems and emerging AI tools. We are looking for someone who is passionate about producing engaging and effective educational resources in an IT environment. You'll enjoy both businesses as usual and project environments and you'll be able to contribute throughout the learning solution lifecycle including needs analysis, design, development, delivery and evaluation of training and resources, using AI to work smarter and measure impact. A key part of this role is AI enablement : building staff capability and confidence in using AI and digital tools alongside traditional systems training. You'll deliver AI literacy sessions, prompt-writing guidance, responsible-use and safe-use training, quick guides and FAQs, and help grow communities of practice. You'll support the safe, ethical and secure adoption of AI at Corrections, in line with organisational guidance. You'll work closely with our AI and digital teams, subject matter experts and project teams to roll out AI capability across the business, and become a trusted go-to person and AI champion for staff.

Ngā pūkenga me ngā wheako | Skills and experience

• A very strong customer service ethic and an ability to create people-centric systems and AI education
• Experience of applying adult learning and educational techniques
• Willingness to contribute to projects and influence others
• Curiosity about AI and emerging technology, and a willingness to explore, test and learn new tools quickly
• The ability to explain AI concepts, benefits and risks in plain language to non-technical audiences
• Experience, or a strong interest, in using generative AI to design, develop or personalise learning content
• An understanding of responsible and ethical AI use, including privacy, security and data classification
• The ability to coach and support change, helping people move from AI-hesitant to AI-confident
• A current Driver's License (Class 1) and be able to be away from home overnight on occasion as some travel around New Zealand is required.

Utu ā-tau | Salary

The midpoint of the salary range is $93,688 per annum and the full range (85%-120%) is $79,635 - $112,426 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Mō mātou | About us

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy. We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.