Student Centre Advisor

The University of Waikato; Hamilton; On-site; NZD 73,000 - 87,000; Full time

Job summary

The University of Waikato’s Student Centre invites applications for a front-line advisor role. You will provide timely, high-quality advice to students and support exam processes, contributing to a smooth student journey.

This is a full-time role based at Hillcrest Campus with a strong emphasis on customer service and collaboration. Ideal candidates bring experience in tertiary education or student services, excellent communication, analytical skills, and a proactive approach to process

Qualifications

• Strong analytical, investigative, and decision-making skills.
• Experience delivering high-quality customer service in a complex organisation.
• Excellent communication and interpersonal skills across the University.
• Exceptional attention to detail and accuracy in complex information.
• Calm, organised and effective in fast-paced environments with deadlines.
• Flexible, adaptable and proactive in prioritising and continuous improvement.
• Commitment to cultural sensitivity and Treaty of Waitangi principles.

Responsibilities

• Be the first point of contact in the Student Centre, delivering timely, high-quality advice.
• Manage examinations processes to support smooth delivery for students.
• Support students across their academic journey and respond to enquiries.
• Join a diverse team, provide feedback and contribute ideas to improve processes.

Skills

Analytical thinking

Customer service

Communication skills

Attention to detail

Time management

Adaptability

Cultural sensitivity

Job description

Job Description

First point of contact in the Student Centre, delivering excellent advice, managing exam processes, and supporting students across their full academic journey.

• Looking for a rewarding role to deploy your outstanding customer service skills?
• Thrive off juggling many hats and learning about anything and everything?
• Join our team for this high energy and rewarding opportunity

Ngā ʠɒk˧o ˦ɒ nŋ hɒrunga – About the role

Working in the bustling Student Centre, you will be the first point of contact for our students, providing high-quality, timely advice that supports and enriches their experience throughout their academic journey. In this role, you will also hold a key portfolio responsibility for examinations, contributing to the smooth delivery of exam-related processes.

Job Description

First point of contact in the Student Centre, delivering excellent advice, managing exam processes, and supporting students across their full academic journey.

• Looking for a rewarding role to deploy your outstanding customer service skills?
• Thrive off juggling many hats and learning about anything and everything?
• Join our team for this high energy and rewarding opportunity

Ngā ʠɒk˧o ˦ɒ nŋ hɒrunga – About the role

Working in the bustling Student Centre, you will be the first point of contact for our students, providing high-quality, timely advice that supports and enriches their experience throughout their academic journey. In this role, you will also hold a key portfolio responsibility for examinations, contributing to the smooth delivery of exam-related processes.

No two days will be the same. One day you may be advising a prospective student on degree options, the next ensuring fees are processed correctly, responding to exam-related enquiries, or assisting a student who has completed their studies and is preparing to graduate. You will need energy, adaptability, and strong multi-tasking skills, alongside a commitment to delivering consistently excellent customer service.

You will be joining an integrated and diverse team where collaboration is valued. You will be encouraged to provide feedback on current practices and to contribute ideas for improving processes, with a strong focus on innovation and enhancing the overall student experience. For more information about the Student Centre please visit our website.

Salary will be in the range of $73,235 - $87,024 per year, depending on qualifications, skills and experience. This is a full-time role (37.5 hours a week), based on our Hillcrest Campus.

Ko wai koe? – Who are you?

Ideally, you will have experience in the tertiary sector, whether by studying or working, along with the ability to investigate, analyse and make recommendations on a variety of processes and have experience working with financial processes.

To Be Successful In This Role, You Will Have

• Strong analytical, investigative, and decision-making skills.
• Experience in delivering high-quality customer service within a complex organisation.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships across the University.
• You have exceptional attention to detail and accuracy, with the ability to manage complex information and processes while maintaining high standards of quality and compliance.
• You remain calm, organised, and effective in fast-paced and time-critical environments, confidently managing competing priorities and deadlines.
• You will be flexible, adaptable, and confident in your ability to take initiative, manage multiple priorities, and contribute positively to a culture of continuous improvement.
• A commitment to cultural sensitivity, inclusivity, and the principles of the Treaty of Waitangi.

Don’t meet every single requirement?

Research shows that some people are less likely to apply for jobs unless they meet every qualification. At The University of Waikato, we’re committed to creating a diverse, inclusive, and genuine workplace. So, if you’re excited about this role but your experience doesn’t perfectly match every listed qualification, we still encourage you to apply. You might be just the right person for this or another opportunity on our team.

Ko wai mɒtou? – Who are we?

The Student Systems and Administration Division provides integrated, efficient, and student-focused services that support the entire student lifecycle — from first enquiry through to graduation. The Division plays a key role in achieving the University’s strategic goals, particularly those related to student success, operational sustainability, and equitable outcomes. The Student Centre is a central hub for student support, providing expert advice, information, and assistance to students across a wide range of academic and administrative matters. Our work ensures that every student receives timely, accurate, and high-quality support throughout their journey at the University of Waikato. Te Whare Ẃnanga o Waikato The University of Waikato stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. These strengths are recognised in our rankings, placing us in the top five percent of the world’s 26,000 universities.

He aha ʠɒ ˦ɒ t̂ ˦ɒ nŋ tɒnʮ ɒk˧ɒɒ? – Why should you apply for this position?

We want you to be part of our success! Our university stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you’ll enjoy a satisfying work environment with many benefits.

The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with the relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here.

Ko Te Tangata – For the People

The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.

E herea ana te Whare Ẃnanga ki te kaupapa kia whakaratohia te mea angitŋ ōrite ki ɒṅ tŋngata katoa.

Applications Close on Sunday September 13, 2026

Requisition number: 1003872