Strategic Customer Relationships Lead

New Zealand Government; Wellington; Hybrid; NZD 140,000 - 190,000; Full time

Benefits offered by this job

Two days WFH

Wellbeing programme

Professional development

Five weeks annual leave accrual

Job summary

Tiaki Wai is seeking an experienced leader to establish and head the Strategic Customer Relationships function. Based in Petone, Wellington, this full-time role will guide a team that manages our most important council and high-value commercial relationships, delivering coordinated account planning and issue resolution.

You will partner with senior leaders and mana whenua, turning customer insights into service design and long-term planning while ensuring the organisation remains easy to work

Qualifications

• Significant experience leading strategic relationship or key account functions.
• Strong understanding of local government and governance processes.
• Experience managing high-value commercial or public-sector relationships.

Responsibilities

• Establish and lead Tiaki Wai's Strategic Customer Relationships function.
• Provide trusted advisory support to senior leaders and councils.
• Coordinate relationship model, account planning and issue escalation.
• Translate customer insights into investment, service design and planning.

Skills

Strategic relationship management

Stakeholder engagement

Key account management

Team leadership

Local government knowledge

Governance understanding

Customer-focused delivery

Job description

Tiaki Wai is seeking an experienced leader to establish and head the Strategic Customer Relationships function. Based in Petone, Wellington, this full-time role will guide a team that manages our most important council and high-value commercial relationships, delivering coordinated account planning and issue resolution.

You will partner with senior leaders and mana whenua, turning customer insights into service design and long-term planning while ensuring the organisation remains easy to work