Store Manager | OPSM | FT | NZ | Rotorua

OPSM; Rotorua; On-site; NZD 100,000 - 125,000; Full time

Job summary

A leading eyewear retailer is seeking a Store Manager for their Rotorua team. No optical experience is needed, as world-class training is provided. The role involves coaching a sales team, managing operations, and delivering exceptional customer service in a positive environment. Join us to make a real change in people's lives and help customers discover high-fashion frames from luxury brands.

Benefits

Uncapped, monthly bonus scheme

Generous yearly $1,500 product allowance

Family & Friends discounts of up to 50%

Local and global volunteering opportunities

Qualifications

• Proven track record of strong achievements within a KPI structure.
• Exceptional time management and organisational skills.
• Previous leadership experience, ideally in retail.

Responsibilities

• Support, coach, and motivate your team to meet and exceed store targets.
• Manage retail operations, including stock control and staff scheduling.
• Deliver memorable customer service and exceptional product knowledge.
• Create an engaging and positive working environment.

Skills

Sales leadership

Problem-solving

Relationship-building

Time management

Organisational skills

Job description

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs.

We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation.

In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

See yourself at OPSM - become part of our family and help us make a real change in people's lives!

We are currently looking for a Store Manager to lead our Rotorua team. No optical experience is required – we provide world class training to ensure you feel supported and confident providing our customers with an exceptional experience.

At OPSM, we are passionate about opening eyes to the unseen. As a leading eye care and eyewear retailer, we have been looking after the eyes of Australians and New Zealanders for over 80 years.

Join us in guiding our customers through the exciting process of styling and personalising high-fashion frames, working with luxury brands such as CHANEL, Ray-Ban, PRADA, Gucci, Tiffany & Co, and more!

Why us?

• Uncapped, monthly bonus scheme!
• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.

Your responsibilities

• Support, coach, and motivate your team to meet and exceed store targets.
• Cultivate a culture of continuous improvement through coaching and training.
• Manage retail operations, including stock control, store policies and procedures, staff scheduling, and tracking sales team performance.
• Deliver memorable customer service and exceptional product knowledge.
• Create an engaging and positive working environment.
• Recruit, lead, and inspire your team to succeed in store.

About You

• You’re a sales leader with a proven track record of strong achievements within a KPI structure.
• Proven problem-solving ability and excellent relationship-building skills.
• Exceptional time management and organisational skills
• Previous leadership experience, ideally in retail

Passionate about helping people to see the beauty in life? Join us!

We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.