Station Controller

Auckland One Rail; Auckland; On-site; NZD 60,000 - 70,000; Full time

Job summary

A transport company is seeking a Station Controller in Auckland to oversee safe station operations and provide exceptional customer service. This role involves managing incident responses, coordinating with contractors, and ensuring compliance with safety standards. Candidates should have 2-3 years' experience in security or transport management and be ready for 24/7 shifts.

Benefits

Free Train Travel

Travel Discount

NZ Railways Trust Membership

Qualifications

• 2-3 years of experience in security systems, facilities or transport management, preferably rail.
• Strong focus on customer service with excellent communication skills.
• Ability to calmly manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee safe and efficient operation of stations and stabling yards.
• Manage incident response protocols for emergencies.
• Monitor and supervise contractors for compliance.

Skills

Security systems management

Customer service

Strong communication

Crisis management

Job description

Overview

As a Station Controller at Auckland One Rail, you’ll play a vital role in overseeing the safe and efficient operation of our stations and stabling yards. You’ll be responsible for delivering exceptional customer service, managing station operations, coordinating incident responses, and ensuring safety and security across the network. You will do this through operations management, supervision, monitoring and administration coordinated from Auckland Rail Operation Centre (AROC) based in Ellerslie.

As you'll be the frontline operational contact for station staff, you will be someone who is proactive, detail oriented, ready to work in a fast-paced environment and have strong communication skills. You will monitor, process, analyse and evaluate all Control Room equipment systems and administrative procedures, to meet compliance with operational, safety, environmental and security criteria. This role requires 24/7 coverage, and a willingness to work shift patterns including nights, weekends, and public holidays.

What you'll be doing

• Liaise effectively with all internal and external stakeholders to support seamless station operations for passengers and staff
• Monitor and supervise contractors responsible for facility management, security, and maintenance, ensuring compliance with safety and environmental standards
• Provide rapid response to maintenance issues and keep stakeholders updated on progress
• Manage incident response protocols for emergencies and unexpected events
• Oversee operational systems such as access control, HVAC, surveillance, and power systems
• Implement safety management systems and emergency call-out protocols to minimise risk
• Monitor CCTV systems and manage footage requests to relevant authorities
• Report and coordinate with emergency services (FENZ, KiwiRail) during facility incidents
• Fulfil Fire Warden duties and take on Chief Fire Warden responsibilities as needed
• Assist with system testing and provide feedback on infrastructure changes (e.g., CRL projects)

What you'll bring

• Minimum of 2-3 years’ experience in security systems, facilities or transport management (rail experience highly regarded)
• Strong customer service focus with excellent communication skills
• Ability to manage multiple priorities calmly in a fast-paced environment
• A proactive approach to safety, security, and continuous improvement
• Willingness to work shift patterns including nights, weekends, and public holidays

Benefits

• Free Train Travel: Enjoy complimentary train travel on Auckland passenger trains.
• Travel Discount: Nominate a person and up to 3 dependents for train travel discounts.
• NZ Railways Trust Membership: Benefit from discounted holiday accommodation and medical perks.