Software Engineer - L3 Support

Canonical; Christchurch; On-site; USD 70,000 - 110,000; Full time

Job summary

Join a pioneering tech firm that is transforming the open source landscape as a Software Engineer in L3 Support. In this dynamic role, you will tackle complex issues across the Linux stack, from bare metal to virtualization and containerization. Collaborate with brilliant minds, engage with upstream communities, and contribute to critical bug fixes that impact millions globally. This remote position offers a unique opportunity to grow your skills in a supportive and innovative environment. If you are passionate about Linux and open source, and thrive on solving challenging problems, this role is perfect for you.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme & Wellness Platform

Opportunity to travel to new locations

Priority Pass and travel upgrades for long-haul company events

Qualifications

• Exceptional academic track record in Computer Science or STEM.
• Experience with Linux and open source software is essential.

Responsibilities

• Resolve complex customer problems related to Ubuntu and other open source software.
• Develop bug fixes and backport patches for upstream inclusion.

Skills

Linux

Python

Go

C

C++

Troubleshooting

Communication

Education

Computer Science

STEM

Tools

Ubuntu

Kubernetes

OpenStack

Ceph

Docker/LXC/LXD

Job description

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and the open source applications running on top of them. This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community, and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners, and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails:

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software.
• Maintain a close working relationship with Canonical's Field, Support, and product engineering teams.
• Participate in upstream communities.
• Develop bug fixes, backport patches, and work with upstream for inclusion.
• Review code produced by other engineers.
• Demonstrate good judgment in technical methods and techniques.
• Prioritize work and manage your time effectively against those priorities.
• Participate in team discussions to improve processes, tools, and documentation.
• Maintain clear, technical, and concise communications.
• Work from home and travel internationally up to 10% of work time for team meetings, events, and conferences.

What we are looking for in you:

• An exceptional academic track record.
• Background in Computer Science, STEM, or similar.
• Experience with Linux and open source software.
• Experience with at least one of Python, Go, C, or C++ on Linux.
• A drive to learn unfamiliar technology and deep-dive difficult issues.
• Willingness to travel up to 4 times a year for internal events.

Nice-to-have skills:

• You love technology and working with brilliant people.
• You are curious, flexible, articulate, and accountable.
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systems.

What we offer colleagues:

• Distributed work environment with twice-yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long-haul company events.

About Canonical:

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer:

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.