Software and Hardware Asset Manager

Kāinga Ora - Homes and Communities; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Five weeks’ annual leave

Range of insurances

Flexible working

Career development

Job summary

Kāinga Ora - Homes and Communities is seeking a Software & Hardware Asset Manager to lead the day-to-day management of our technology assets. You will ensure licences and hardware are tracked, compliant, and optimised, partnering with Digital IT, Procurement, Finance, and vendors.

You will drive data quality, governance, and insights, developing dashboards and reports to support budgeting, renewal planning and audits across the organisation.

Qualifications

• Proven experience in Software and/or Hardware Asset Management.
• Strong knowledge of software licensing, compliance, and asset lifecycle management.
• Experience with ServiceNow, CMDB, SAM Pro, Power BI, or similar platforms.
• Strong analytical and reporting skills with attention to data quality.
• Strong commercial awareness with experience analysing licence consumption and cost optimisation.
• Ability to interpret licensing agreements, consumption data, and vendor contracts.
• Excellent stakeholder engagement and communication skills.
• A proactive, continuous improvement mindset and ability to work across teams.

Responsibilities

• Maintain accurate software and hardware asset records with strong data quality and governance across ServiceNow and asset management platforms.
• Manage the end-to-end governance of the lifecycle of assets.
• Monitor software licence usage, compliance, and consumption to optimise costs and support audit readiness.
• Partner with business, technology, procurement, and vendor teams to provide asset insights for budgeting, forecasting and renewal planning.
• Analyse asset performance, consumption, and cost trends to identify risks and opportunities for optimisation.
• Develop and maintain dashboards, reports, documentation and knowledge resources to improve asset visibility and decision-making.
• Drive continuous improvement of asset management processes, workflows, governance, and ServiceNow capabilities.
• Support software audits, ensuring licensing compliance and organisational standards.

Skills

Asset governance

Licensing & compliance

ServiceNow

Data quality

Stakeholder engagement

Analytical reporting

Vendor management

Collaboration

Tools

ServiceNow

CMDB

SAM Pro

Power BI

Job description

• Make an impact supporting technology that helps deliver homes and services across Aotearoa
• Drive asset excellence across software licensing, hardware lifecycle management, and compliance
• Join a purpose-led organisation with flexibility to be based in Auckland, Wellington, or Christchurch

Te whiwhinga mahi - Our opportunity

As Software & Hardware Asset Manager, you'll be responsible for the day-to-day management of Kāinga Ora's technology asset portfolio. You'll ensure software licences and hardware assets are accurately tracked, compliant, optimised, and managed throughout their lifecycle. Working closely with Digital IT, Procurement, Finance, vendors and service teams, you'll help maintain the integrity of asset data, support budgeting and forecasting activities, contribute to compliance and audit readiness, and identify opportunities to improve processes and maximise value from technology investments. This is an excellent opportunity for someone who enjoys combining operational excellence, data quality, governance, stakeholder engagement, and continuous improvement.

Key Responsibilities include:

• Maintain accurate software and hardware asset records, ensuring strong data quality and governance across ServiceNow and asset management platforms
• Manage the end-to-end governance of the lifecycle of assets
• Monitor software licence usage, compliance, and consumption to optimise costs, minimise risk, and support audit readiness
• Partner with business, technology, procurement, and vendor teams to provide asset insights that support budgeting, forecasting, and renewal planning
• Analyse asset performance, consumption, and cost trends, identifying risks, variances, and opportunities for optimisation
• Develop and maintain meaningful dashboards, reports, documentation, and knowledge resources that improve asset visibility and decision-making
• Drive continuous improvement of asset management processes, workflows, governance practices, and ServiceNow SAM capabilities
• Support software audits, ensuring compliance with licensing agreements and organisational standards.

Ngā pūmanawatanga ōu - What you will bring

• Proven experience in Software and/or Hardware Asset Management
• Strong knowledge of software licensing, compliance, and asset lifecycle management
• Experience with ServiceNow, CMDB, SAM Pro, Power BI, or similar platforms
• Strong analytical and reporting skills, with an eye for detail and data quality
• Strong commercial awareness with experience analysing licence consumption, identifying cost optimisation opportunities, and ensuring software investments deliver maximum value while maintaining compliance and operational continuity
• Ability to interpret licensing agreements, consumption data, and vendor contracts
• Excellent stakeholder engagement and communication skills
• A proactive, continuous improvement mindset with strong problem-solving abilities
• The ability to work collaboratively across business, technology, procurement, and vendor teams.

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders’ lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ō tātou uara - Our values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Applications close on Thursday 1st October at 5pm

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. If you don’t tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you. Don’t hesitate, as we may review applications as they are received and reserve the right to close advertising early.

Location(s) Auckland Central Regional Office, Christchurch Regional Office, Wellington National Office