Shuttle Driver & Customer Service / Shotover Jet

Te Rūnanga o Ngāi Tahu; Christchurch; On-site; NZD 55,000 - 75,000; Full time

Job summary

A leading tourism company is seeking a Shuttle Driver & Customer Service Representative to safely transport visitors while providing outstanding customer service. This role involves driving shuttles, assisting with reservations, and promoting cultural values. The ideal candidate has customer service experience, a valid Class 2 licence, and enjoys working outdoors. Join a passionate team in a dynamic role where every day brings adventure.

Qualifications

• Experience in customer service and administration.
• Willingness to learn te reo Māori and embrace Ngāi Tahu values.

Responsibilities

• Safely drive shuttles and provide a fun journey for manuhiri.
• Support beach operations and maintain vehicle cleanliness.

Skills

Customer service experience

Confidence driving manual vehicles

Good physical fitness

Attention to detail

Friendly personality

Education

Valid Class 2 licence and/or P Endorsement

Job description

Overview

Location: Queenstown / Glenorchy / Southern Lakes

Employment Type: Fixed Term, Full-Time (6 months parental leave cover) - Start early September 2025

Join Shotover Jet & Dart River Adventures - part of Ngāi Tahu Tourism

About The Role

Are you passionate about delivering unforgettable experiences and love being out on the road? We're looking for a Shuttle Driver & Customer Service Representative (Ratoka Kiritaki) to join our high-energy team at Shotover Jet and Dart River Adventures on a 6-month fixed-term contract to cover parental leave.

In this dynamic role, you'll be responsible for safely transporting manuhiri (visitors) between Queenstown and surrounding locations, while delivering exceptional customer service every step of the way. You'll be the face of our experience - welcoming, entertaining, and supporting manuhiri throughout their journey.

This is more than just a driving role - you'll also assist with reservations, retail, beach operations, and cultural engagement, all while upholding our values of manaakitanga and whanaungatanga.

What You'll Be Doing

• Safely drive shuttles and provide a fun, engaging journey for manuhiri
• Deliver outstanding customer service and support across all touchpoints
• Assist with reservations, retail sales, and operational tasks
• Maintain vehicle cleanliness, safety checks, and accurate logbooks
• Embrace and promote Ngāi Tahu values and te reo Māori
• Support beach operations including guest preparation and VHF radio use
• Contribute to a positive, culturally rich, and safety-focused team environment

What You'll Bring

• A valid Class 2 licence and/or P Endorsement (desirable)
• Experience in customer service and administration
• Confidence driving manual vehicles
• A genuine, friendly personality and love for working with people
• Good physical fitness and comfort working outdoors
• Willingness to learn te reo Māori and embrace Ngāi Tahu values
• Strong attention to detail and a proactive, can-do attitude

Why Join Us?

At Ngāi Tahu Tourism, We're Proud To Connect People To Our Place, Our Culture, And Our People. You'll Be Part Of a Passionate Team Delivering World-class Experiences While Contributing To The Future Of Our Iwi

"Mō tātou, ā, mō kā uri ā muri ake nei - for us and our children after us."

Ready to Apply?

If you're ready to hit the road and be part of something meaningful, apply now and bring your energy, manaakitanga, and love for adventure to our team.

Ngāi Tahu Tourism is committed to kia hoki ora atu - ensuring everyone gets home safe every day. Therefore, part of our recruitment process includes completing drug, alcohol, psychometric and medical testing.