Showroom Manager

Coco Republic; Auckland; On-site; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Performance incentives

Birthday leave

Learning & development

Product discounts

Collaborative culture

Employee assistance

Parental leave

Job summary

Coco Republic in Auckland is seeking a Showroom Manager to lead our vibrant team. You will mentor consultants, drive sales, and ensure budgets and KPIs are met, with weekend rosters included.

You will train a Design/Sales group, champion impeccable showroom standards, and deliver outstanding service to high-end clients, supported by a warm, collaborative culture and generous staff discounts.

Qualifications

• Proven showroom leadership experience in retail.
• Strong organisation and communication skills.
• Experience with a sales CRM system.
• Experience managing monthly rosters for a large team.

Responsibilities

• Build strong product knowledge across Coco Republic range.
• Lead and mentor showroom consultants to hit targets.
• Coach a design/sales team of five.
• Maintain impeccable showroom presentation at all times.
• Manage daily admin, data accuracy and compliance.
• Resolve escalated customer issues with positive outcomes.

Skills

Leadership

Retail sales

Coaching

Roster management

Customer rapport

Tools

CRM software

Job description

About Coco Republic

Coco Republic is a premier design destination, known for curating interiors that exude timeless elegance, sophistication, and effortless style. With showrooms across Australia and New Zealand, our brand is synonymous with timeless design, impeccable service, and beautifully crafted furniture. While we are deeply proud of our products, it is our people who bring the Coco Republic experience to life - a collective of passionate, creative, and driven individuals who inspire our clients every day.

About the Role

We are seeking a new Showroom Manager to lead our Auckland Showroom. Well suited to a natural born mentor and leader with a hungry passion for retail sales, this position oversees the vibrant and successful consultants to ensure they are hitting store budgets and targets as set by the business. You will also provide training and coaching as the team grows and keep the motivation going! This role will be rostered to include a weekend day.

What You'll Do

• Develop a strong knowledge of the huge Coco Republic product range
• Oversee staff and lead the Sales culture by with your proven track record in selling and leading sales people
• Provide support and training to a Design/Sales team of 5
• Ensure the showroom presentation is to an impeccable standard at all times (including conducting some \"fluffing and puffing\")
• Champion all daily showroom administrative tasks, making sure data is checked for accuracy and compliance
• Handle escalated customer complaints and follow up with a positive result

Who You Are

• Demonstrated experience as a Showroom Manager and Leader in a retail environment
• High level of organisation with excellent communication skills
• Exposure to a sales CRM system
• Experience managing and allocating monthly rosters for a large team
• Ability to affect change and drive a sales result
• Strong ability to build rapport with high-end customers, and a knack for teaching others how to close the sale on the spot
• True passion for high-end/designer brands

Why Join Coco Republic

• Performance incentives
• Leave on your birthday - because your special day matters
• Ongoing learning and career development opportunities
• Generous product discounts for you and your loved ones
• A warm, collaborative team culture where people and creativity shine
• Access to our Employee Assistance Program, anytime you need it
• Paid parental leave and a commitment to work-life balance

Please note, only shortlisted candidates will be contacted.

Coco Republic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.