Showroom Experience Specialist – Uncapped Commission

Hammonds UK; Christchurch; Vor Ort; NZD 52.000 - 70.000; Vollzeit

Benefits dieser Stelle

Uncapped Commission

25 days annual leave

Holiday purchase scheme

Contributory pension

Perkbox discounts

Supportive team environment

Zusammenfassung

Hammonds UK in Christchurch invites a Customer Experience Specialist to deliver premium showroom service, guide customers through design options, and build lasting relationships that drive sales. You’ll manage appointments, follow up on leads, and collaborate with Design Partners to maximise opportunities. A passion for interiors and strong communication are essential.

Training in Articad will be provided; weekend shifts on rota and a positive, supportive environment await.

Qualifikationen

• Must have passion for delivering high-end, personalised customer service.
• Strong communication and interpersonal skills.
• Willingness to learn Articad and systems used in showroom design.

Aufgaben

• Welcome and engage customers in the Design Centre, delivering a personalised and professional experience.
• Guide customers through our product range, offering tailored advice and visualising solutions to enhance their homes.
• Follow up on leads, previous appointments, and showroom visits to re-engage interest and drive sales conversion.
• Support inbound customer calls, manage appointments, and handle enquiries efficiently.
• Collaborate with internal teams, including Design Partners and Sales Managers, to maximise sales opportunities.
• Maintain accurate records of customer interactions, follow-ups, and sales activity.
• Ensure the Design Centre is presented to a high standard and report any maintenance or display issues.
• Contribute to team sales targets and KPIs through proactive customer engagement and service excellence.
• Act as a key holder, supporting independent opening and closing of the Design Centre as required.
• Future Development: Make minor design adjustments using Articad (training provided if needed) to help customers make confident decisions.

Kenntnisse

Customer service

Sales support

Communication

Time management

Tools

Articad

Jobbeschreibung

Hammonds UK in Christchurch invites a Customer Experience Specialist to deliver premium showroom service, guide customers through design options, and build lasting relationships that drive sales. You’ll manage appointments, follow up on leads, and collaborate with Design Partners to maximise opportunities. A passion for interiors and strong communication are essential.

Training in Articad will be provided; weekend shifts on rota and a positive, supportive environment await.