Shop Floor Customer Champion – Retail

Woolworths Ltd.; Auckland; On-site; NZD 41,000 - 48,000; Full time

Job summary

LuxeShine Cleaning is hiring an experienced Cleaning Services Manager to oversee daily operations across Taupo, Rotorua and surrounding areas. You’ll coordinate residential and commercial cleaning, supervise staff, manage schedules and maintain high standards with occasional regional travel.

This full-time role (30–40 hours/week) offers a competitive hourly rate and requires weekend/public holiday flexibility to meet client needs and uphold service quality.

Qualifications

• Two or more years in a supervisory role.
• Experience coordinating staff and schedules.
• Understanding of cleaning services and products.

Responsibilities

• Manage and coordinate day-to-day residential and commercial cleaning operations.
• Organise and allocate cleaning jobs to staff based on requirements and schedules.
• Prepare and manage cleaning schedules for regular and one-off services.
• Supervise cleaning staff and coordinate their daily work.
• Monitor the quality of cleaning work and carry out checks to maintain service standards.
• Coordinate cleaning services for household, builder, move-in/move-out and Airbnb.
• Coordinate office, retail, school and contract cleaning services.
• Communicate with customers about bookings, requirements and special requests.
• Respond to customer feedback and coordinate follow-up.
• Ensure staff have cleaning products, equipment and supplies.
• Travel within Taupo, Rotorua and surrounding region to supervise work on site.

Skills

Staff coordination

Supervisory experience

Customer service

Communication

Flexibility hours

Job description

LuxeShine Cleaning is a growing cleaning business looking for an experienced, organised Cleaning Services Manager to oversee daily operations across Taupō, Rotorua and surrounding areas. You’ll coordinate residential and commercial cleaning, supervise staff, manage schedules and keep standards high. Some regional travel required. Full-time, 30 to 40 hours per week, $30 to $35 per hour. Two or more years in a supervisory role preferred. Weekend and public holiday flexibility required.

We're a growing business and are expanding our team and the areas we service, so this is a great o pportunity to take on a key role and grow with us.

Key responsibilities

• Manage and coordinate day-to-day residential and commercial cleaning operations
• Organise and allocate cleaning jobs to staff based on customer requirements and schedules
• Prepare and manage cleaning schedules for regular and one-off services
• Supervise cleaning staff and coordinate their daily work
• Monitor the quality of cleaning work and carry out checks to maintain our service standards
• Coordinate household, builder, move-in/move-out and Airbnb cleaning services
• Coordinate office, retail, school and contract cleaning services
• Coordinate carpet and window cleaning services as required
• Communicate with customers about bookings, cleaning requirements and special requests
• Respond to customer feedback and coordinate any follow-up
• Make sure staff have the cleaning products, equipment and supplies they need
• Monitor ongoing cleaning contracts and ensure scheduled services are completed
• Maintain cleaning schedules, job records and customer requirements
• Identify and resolve day-to-day operational and scheduling issues
• Ensure health and safety procedures are followed on every job site, including safe use of cleaning products and equipment
• Travel within the Taupō, Rotorua and surrounding region as required to supervise work and support staff on site
• Assist the owner with improving our cleaning services and the overall operation of the business

Skills and experience

• Two or more years of experience in a supervisory or management role, preferably in the cleaning or service industry
• Experience coordinating staff and daily work schedules
• Good communication and customer service skills
• Ability to manage multiple cleaning jobs and staff at the same time
• Good understanding of cleaning services, equipment and products
• A practical, hands‑on approach to managing service operations
• Flexibility with working hours, including weekends and public holidays

Job details

• Position: Full-time
• Hours: Minimum 30, maximum 40 per week
• Salary: $30 to $35 per hour, based on skills and experience
• Location: Based at Taupo, with travel to Rotorua and surrounding areas as required

If you have the skills and experience to manage our cleaning operations and help maintain the high standard of service LuxeShine Cleaning is known for, we would like to hear from you