Shift Manager

McDonald's Corporation; Tokoroa; On-site; NZD 50,000 - 60,000; Full time

Job summary

McDonald's New Zealand seeks enthusiastic Shift Managers for flexible shifts in a fast-paced environment. Responsibilities include managing team performance, ensuring food safety, and delivering exceptional customer service. Join a diverse and welcoming team with opportunities for personal growth and nationally recognized training qualifications.

Benefits

Discounted Maccas

Nationally recognized qualifications

Discounts at over 70 retailers

24/7 wellbeing support

Flexible work hours

Qualifications

• Management experience in hospitality or retail is preferable.
• Completion of McDonald's management training program is preferable.
• A current first aid and fire training certificate is also preferable.

Responsibilities

• Deliver outstanding Quality, Service, Cleanliness, and profitability on shifts.
• Supervise employees to adhere to operational procedures.
• Maintain food safety to the highest standard throughout the restaurant.

Skills

Leadership

Customer Engagement

Adaptability

Communication

Education

Management Training (AYL, LTS, SMX, SSC)

First Aid and Fire Training Certificate

Job description

McDonald’s New Zealand is a modern and progressive burger company serving over 1 million customers every week. Macca’s has over 170 restaurants across New Zealand both licensee and company-owned, and a current workforce of over 10,000 employees. Working for Macca’s is more than just a job, it’s a place where you can grow as an individual and as part of a fun team, build friendships, and support those in local communities. We’re a business that aims to have a positive impact in everything we do. Whatever you want to get out of your career - with McDonald’s, you can.

We are looking for enthusiastic ShiftManagers to join the team at McDonald’s. As a 24-hour business, we provide flexible scheduling to suit when works for you. Working days and hours may be subject to change to meet the restaurant's requirements.

What can you expect on a day-to-day basis?

• Deliver and manage outstanding Quality, Service, Cleanliness, profitability and strong people practices on your shifts
• Supervise employees to ensure that restaurant operations and procedures are adhered to
• Comply with restaurant safety and security standards to ensure a safe working environment for all employees and customers
• Take responsibility and ownership for ensuring food safety is maintained to the highest standard throughout the restaurant
• Review and monitor guest counts and sales projections to align with shift targets and restaurant goals
• Actively seek customer feedback to ensure an exception customer experience is achieved
• Work within a team to deliver the best quality, fastest experience for our customers

Your keys to success:

• Well-presented, friendly and organised
• Able to lead a team to achieve results
• Adaptable to a fast-paced environment
• Confident in engaging with customers, including handling difficult situations with frustrated or aggressive individuals
• Able to communicate clearly and effectively
• Full working rights in New Zealand is required

Perks of being a part of our Team:

• Receive discounted Maccas (Yum!)
• Achieve national recognised qualifications through our world-renowned training
• Access to discounts at over 70 popular retailers
• Access to 24/7 wellbeing support
• Take on flexible work hours, we offer shifts that fit around your life and commitments
• Join a diverse workplace that is not only professional but also fun and welcoming, with a positive and inclusive culture. We are proud to be an equal opportunity employer

QUALIFICATIONS

• Management experience in hospitality and retail is preferable, but not required.
• Completion of McDonald’s management training program Advancing Your Leadership (AYL), previously known as LTS, SMX, or SSC, is preferable, but not required.
• A current first aid and fire training certificate is preferable, but not required.