Shift Manager

McDonald's Corporation; Thames; On-site; NZD 52,000 - 58,000; Full time

Job summary

McDonald’s New Zealand is seeking enthusiastic Shift Managers who will oversee restaurant operations while fostering a positive and fun team environment. This role involves ensuring exceptional customer service, maintaining high standards of quality and cleanliness, and actively managing team performance. Candidates with a passion for leadership and a flexible approach to work will thrive in this position.

Benefits

Discounted Maccas

Nationally recognized qualifications through training

Discounts at over 70 retailers

24/7 wellbeing support

Flexible work hours

Diverse and inclusive workplace culture

Qualifications

• Management experience in hospitality and retail preferable.
• Completion of McDonald's management training program preferable.
• Current first aid and fire training certificate preferable.

Responsibilities

• Deliver and manage outstanding Quality, Service, Cleanliness, and profitability.
• Supervise employees to ensure restaurant operations and procedures are adhered to.
• Comply with safety and security standards for a safe working environment.

Skills

Leadership

Customer Engagement

Adaptability

Communication

Organization

Education

Management experience in hospitality and retail

Job description

McDonald’s New Zealand is a modern and progressive burger company serving over 1 million customers every week. Macca’s has over 170 restaurants across New Zealand both licensee and company-owned, and a current workforce of over 10,000 employees. Working for Macca’s is more than just a job, it’s a place where you can grow as an individual and as part of a fun team, build friendships, and support those in local communities. We’re a business that aims to have a positive impact in everything we do. Whatever you want to get out of your career - with McDonald’s, you can.

We are looking for enthusiastic ShiftManagers to join the team at McDonald’s. As a 24-hour business, we provide flexible scheduling to suit when works for you. Working days and hours may be subject to change to meet the restaurant's requirements.

What can you expect on a day-to-day basis?

• Deliver and manage outstanding Quality, Service, Cleanliness, profitability and strong people practices on your shifts
• Supervise employees to ensure that restaurant operations and procedures are adhered to
• Comply with restaurant safety and security standards to ensure a safe working environment for all employees and customers
• Take responsibility and ownership for ensuring food safety is maintained to the highest standard throughout the restaurant
• Review and monitor guest counts and sales projections to align with shift targets and restaurant goals
• Actively seek customer feedback to ensure an exception customer experience is achieved
• Work within a team to deliver the best quality, fastest experience for our customers

Your keys to success:

• Well-presented, friendly and organised
• Able to lead a team to achieve results
• Adaptable to a fast-paced environment
• Confident in engaging with customers, including handling difficult situations with frustrated or aggressive individuals
• Able to communicate clearly and effectively
• Full working rights in New Zealand is required

Perks of being a part of our Team:

• Receive discounted Maccas (Yum!)
• Achieve national recognised qualifications through our world-renowned training
• Access to discounts at over 70 popular retailers
• Access to 24/7 wellbeing support
• Take on flexible work hours, we offer shifts that fit around your life and commitments
• Join a diverse workplace that is not only professional but also fun and welcoming, with a positive and inclusive culture. We are proud to be an equal opportunity employer

QUALIFICATIONS

• Management experience in hospitality and retail is preferable, but not required.
• Completion of McDonald’s management training program Advancing Your Leadership (AYL), previously known as LTS, SMX, or SSC, is preferable, but not required.
• A current first aid and fire training certificate is preferable, but not required.