SESTA Operations Lead: School Transport & Safety

Ritchies Transport Holdings Limited; Henderson-Massey; On-site; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Leadership role

Supportive management team

Opportunity to influence service-deliv

Stable nationwide business

Job summary

Ritchies Transport Holdings Limited in Auckland seeks an experienced Operations Manager to lead the SESTA operation, delivering safe, reliable transport for students with additional needs. Reporting to Area Manager, you’ll oversee daily service delivery, supervisor leadership, driver rostering, and relationships with schools and Ministry stakeholders.

You will balance people leadership with operational excellence, health and safety, budget management and continuous service improvement, in a

Qualifications

• Proven people leadership experience.
• Strong operational planning and organisational skills.
• Ability to manage multiple priorities simultaneously.
• Excellent communication and relationship management skills.
• Sound judgement under pressure.
• Experience managing performance, compliance and health & safety.
• Confidence using Microsoft 365 and operational systems.
• Commitment to outstanding service for customers and communities.

Responsibilities

• Oversee daily transport operations and service delivery.
• Lead Operations Supervisors and develop the team.
• Manage driver rostering and workforce planning.
• Ensure student safety and wellbeing.
• Handle incident management and problem solving.
• Maintain stakeholder communication and relationships with schools, caregivers and authorities.
• Oversee health, safety, compliance and contract performance.
• Manage budget and drive operational efficiency initiatives.

Skills

People leadership

Operational planning

Communication

Stakeholder management

Health & safety

Microsoft 365

Budget management

Roster & scheduling

Tools

MS 365

Job description

Ritchies Transport Holdings Limited in Auckland seeks an experienced Operations Manager to lead the SESTA operation, delivering safe, reliable transport for students with additional needs. Reporting to Area Manager, you’ll oversee daily service delivery, supervisor leadership, driver rostering, and relationships with schools and Ministry stakeholders.

You will balance people leadership with operational excellence, health and safety, budget management and continuous service improvement, in a