Service Quality Manager

New Zealand Health Group; New Plymouth; On-site; NZD 80,000 - 100,000; Full time

Job summary

A leading disability services provider is seeking a Service Quality Manager in New Plymouth, Taranaki. This role involves leading quality assurance initiatives, monitoring service compliance, and building strong relationships with local stakeholders. The ideal candidate has proven experience in quality assurance or leadership within the disability or health sectors and a relevant tertiary qualification. Join a collaborative, purpose-driven team to make a significant impact in disability support across Aotearoa.

Benefits

Competitive Salary

KiwiSaver

Tools of Trade

Qualifications

• Proven experience in quality assurance, service delivery or leadership in the disability or health sectors.
• Knowledge of disability sector standards and service contracts.
• Experience managing teams or leading service improvements.
• Flexibility to travel as needed.

Responsibilities

• Lead the implementation of quality standards across your region.
• Monitor service performance and compliance.
• Support audits, manage incidents, and drive continuous improvement initiatives.
• Build strong relationships with funders, iwi, and local stakeholders.

Skills

Quality assurance experience

Leadership skills

Data analysis

Relationship-building

Problem-solving skills

Education

Relevant tertiary qualification or equivalent experience

Job description

Add expected salary to your profile for insights

Competitive Salary + KiwiSaver + Tools of Trade

Permanent, Full-time Role with Flexibility

You will be responsible for:

Who we are | Ko wai mātou?

NZCL is a leading provider of disability support services, committed to enabling people with disabilities to live fulfilling lives. Our work is grounded in respect, support, and excellence—values that shape every relationship with the people we support, their whānau, and our partners.

We are committed to delivering culturally responsive services that uphold Te Tiriti o Waitangi and reflect Māori worldviews. Through strong partnerships with Government, community, and sector agencies, we deliver disability services that are person-centred, safe, and empowering.

As Service Quality Manager, you will be the regional champion for service excellence across our disability support services. Reporting to the Regional Manager - Disability, you\'ll lead a team of Positive Behaviour Support Planners, and work alongside Service Delivery Managers and the National Quality & Risk team to ensure services are person-led, contractually compliant, and continuously improving.

You will be responsible for:

Leading the implementation of quality standards across your region

Monitoring service performance and compliance

Supporting audits, managing incidents, and driving continuous improvement initiatives

Building strong relationships with funders, iwi, and local stakeholders

Contributing to strategic planning and workforce development

Proven experience in quality assurance, service delivery or leadership in the disability or health sectors

Knowledge of disability sector standards and service contracts

Experience managing teams or leading service improvements

Ability to analyse data to improve outcomes and reduce risk

Strong organisational, relationship-building and problem-solving skills

Passion for person-centred, trauma-informed and strengths-based practice

Understanding of Te Tiriti o Waitangi and cultural responsiveness

Relevant tertiary qualification or equivalent experience

Flexibility to travel as needed

At NZCL, you\'ll be part of a collaborative, purpose-driven team that puts people first. We celebrate diversity and are committed to providing a safe and inclusive workplace. This is your chance to shape the quality of disability support across Aotearoa while growing your career in a values-based organisation.

Apply today to become our next Service Quality Manager.

How to apply | Me pēhea ki te tono

Please apply via our website on the link below with your CV and a cover letter.Only applications submitted through the website will be considered.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit

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Salary match Number of applicants Skills match

Your application will include the following questions:

• How many years\' experience do you have as a Service Quality Manager?
• How many years of people management experience do you have?
• Which of the following statements best describes your right to work in New Zealand?
• What\'s your expected annual base salary?
• Do you have a current New Zealand driver\'s licence?
• How many years\' experience do you have as a Disability Manager?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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