Service Manager, Kidz First Ambulatory

Te Whatu Ora; Auckland; On-site; NZD 150,000 - 200,000; Full time

Job summary

Kidz First Ambulatory services leadership role at Manukau Health Park requires delivering strategic and operational leadership across multiple sites and community settings. The role reports to the General Manager, Kidz First Childrens Hospital and Community Health, guiding multidisciplinary teams to optimize service delivery.

The successful candidate will drive patient experience, equity outcomes for Māori and Pacific peoples, staff engagement, safety, and continuous improvement while

Qualifications

• At least 5 years management experience in a large and complex healthcare environment.
• Strong experience in people, financial and change management.
• A relevant tertiary qualification in a clinical or business discipline.

Responsibilities

• Provide strategic and operational leadership across Kidz First Ambulatory services.
• Drive patient experience, equity, staff engagement and culture of care.
• Coordinate and support delivery across Kidz First Community teams and services across sites.
• Collaborate with Clinical Heads, Professional Leads, SMOs, and General Manager to enable high-performing teams.

Skills

People leadership

Financial management

Change management

Strategy & governance

Healthcare leadership

Education

Tertiary qualification in clinical or business discipline

Job description

Permanent full time| Monday to Friday |Manukau Health Park

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This is an exciting opportunity for an experienced healthcare leader to provide strategic and operational leadership across Kidz First Ambulatory services. Reporting to the General Manager, Kidz First Childrens Hospital and Community Health, you will lead diverse multidisciplinary teams and oversee the effective delivery of services across multiple sites and community settings.

You will be responsible for driving:

• Excellent patient and whānau experience and a strong culture of care
• Health equity and improved outcomes for Māori, Pacific peoples and communities experiencing health disparities
• Staff engagement, wellbeing and development, fostering a culture of kindness, collaboration and professional growth
• Patient safety, service flow and quality improvement
• Financial and operational performance and sustainability
• Effective day-to-day coordination and management across Kidz First Community teams and services
• General Paediatrics, Developmental Paediatrics, Neurodevelopmental Psychology , delivered at Manukau Health Park and clinics across localities as well as Special Schools and Papakura Marae.
• Child Development Team- large Allied Health team providing care for tamariki 0-16 years
• Home Care Nursing Acute 7-day in home service for tamariki with acute health needs
• Fleet vehicle management

You will work closely with Clinical Heads, Professional Leads, SMOs, the Clinical Director and General Manager to support high-performing multidisciplinary teams, strengthen service delivery and identify opportunities for innovation and continuous improvement. You will be experienced in working across sectors, engaging with partners in Ministry of Education, Ministry of Social Development and Oranga Tamariki.

About You

We are seeking an accomplished healthcare leader who can bring strong operational, people and strategic leadership to this diverse portfolio.

You will have:

• A relevant tertiary qualification in a clinical or business discipline
• At least 5 years management experience in a large and complex healthcare environment
• Strong experience in people, financial and change management
• A proven ability to build cultures of innovation, accountability, transparency and customer-focused service
• Demonstrated success delivering sustainable service and process improvements
• Strong leadership capability, with the ability to engage, empower and develop teams while delivering organisational priorities

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Closing Date: 1st December 2026

Job details

Job Reference:

Job Reference: CMH202617722

Location:

North Island - Auckland - South & East Auckland