Service Manager - Hawkes Bay

New Zealand Government Joba; Nōpera; On-site; NZD 102,000 - 124,000; Full time

Job summary

Ara Poutama Aotearoa - Department of Corrections in Hawke's Bay seeks a Service Manager to lead a key team delivering outcomes for individuals, whānau and communities, with a strong focus on rehabilitation and public safety.

You will provide visible leadership, develop staff, and build effective relationships with iwi, restorative justice groups and other government partners, while guiding practice, policy and offender management in line with Hokai Rangi.

Qualifications

• Inspirational and visible leader who engages and motivates staff.
• Ability to lead teams to achieve service goals and objectives.
• Strong communication and relationship skills with iwi and community groups.
• Good understanding of Te Tiriti o Waitangi obligations and statutory requirements.
• Focus on innovation, continuous improvement and best practice implementation.

Responsibilities

• Lead change and deliver outcomes through strong people-centred leadership.
• Manage a team that matters to individuals, whānau and our communities.
• Provide professional leadership across practice, legislation and offender management.
• Build internal and external relationships and exercise sound decision‑making.
• Travel throughout the Hawke’s Bay region as required.

Skills

Leadership

People management

Communication

Relationship building

Iwi engagement

Job description

Lead change and deliver outcomes through strong people-centred leadershipManage a team that matters to individuals, whanau & our communitiesPermanent fulltime role at Hawkes Bay Community CorrectionsHe aha te kai o te rangatira? He Korero, he korero, he korero. - What is the food of the leader? It is knowledge. It is communication.Hokai Rangi is Ara Poutama Aotearoa's (Department of Corrections) Strategy that expresses our commitment to delivering great outcomes with and for Maori in our care and their whanau, so that we may begin addressing the over-representation of Maori in the corrections system.A key focus of Hokai Rangi is the humanising and healing of those in our management. Ara Poutama Aotearoa leaders focus on having relationships with those in our care and their whanau, that are based on manaaki and contribute positively to their wellbeing - and guiding their teams to do the same.Mo te tunga | About the roleAs a Service Manager your role is pivotal to delivering upon this commitment. This roles offer you the opportunity to showcase your ability to achieve outcomes through others, to live the values of Ara Poutama Aotearoa, to demonstrate your capability as a true leader and to show determination to strive for high performance in line with our organisational strategies.With rehabilitation of people in our management being our primary focus, a \"One Team\" approach is paramount to ensure those people in the management of Ara Poutama Aotearoa remain at the centre of our efforts and victims at the centre of our concern. By providing professional leadership in all aspects of practice, legislation and offender management, you will maintain quality standards and ensure statutory obligations in line with Department policy.This role may include travel throughout the Hawke's Bay region.Mou | About youWe're looking for an inspirational and visible leader of teams, the kind of individual who leads and people naturally want to follow.To be successful, you will have the following skills and attributes:Be a strong and visible leader who engages and motivates staffProvide effective leadership that promotes team involvement in achieving service goals and objectivesFoster best practice in case managementBuild strong internal and external relationships and make good decisionsExcellent communication and relationship skills with an ability to influence outcomesDevelop and maintain effective working relationships with iwi and other cultural groups as well as community and restorative justice groups and other government departmentsBe open to learning alongside your leadership colleagues, regional and site teams. Good understanding of, and appreciation for meeting, Te Tiriti o Waitangi obligations and statutory requirementsFocus on innovation, continuous improvement, and best practice implementation, championing regional and national initiativesCommitted to staff development and performance improvement in a change environmentThe ability to work in a way that is inclusive and respectful of a te ao Maori perspective.If you are an experienced leader of a team or have the communication skills, initiative and leadership qualities to move into a leadership role then apply now. We will give you the training and support you need to lead your team.This is a challenging and rewarding space to work; leading a team to make change that matters to individuals, their whanau and our communities.Nga painga | The benefitsThe successful candidate will be appointed at step 1 of the pay scale $112,899 and will progress from steps 1 to 6 of salary scale B1, in accordance with the frontline manager collective agreement.Mo matou | About usAra Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Maori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whanau (relationships) to guide our work and achieve the goals of our Hokai Rangi strategy.We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.Tono inaianei | Apply NowTo submit an application, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered.When applying, submit a tailored CV and a cover letter describing your motivation for the role, highlighting relevant skills and experience and the alignment to our work.Applications close on: Sunday 18th October 2026If you have any questions or want to learn more this, contact [e-mail], or visit careers.corrections.govt.nz.