Service Manager

Marketplace; Auckland; Hybrid; NZD 120,000 - 140,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

Ministry of Education in Auckland is seeking a Service Manager to lead a multidisciplinary team delivering Learning Support services across the region. You will provide strategic leadership, coordinate resources, and drive improvements to ensure inclusive and equitable educational outcomes for ākonga across tamariki and rangatahi.

We value experienced people leaders who can balance operational priorities with long-term goals, support staff development, and partner with schools and communities to

Qualifications

• Experience leading multidisciplinary or professional teams.
• Strong coaching and capability-building skills.
• Ability to analyse data to support decision-making and improvement.

Responsibilities

• Lead a multidisciplinary team delivering Learning Support services regionally.
• Oversee delivery of Learning Support and coordinate resources.
• Drive regional priorities to improve outcomes for ākonga, tamariki and whānau.
• Be a visible leader who supports staff development and organisational change.

Skills

Leadership

Coaching

Data-driven decisions

Strategic thinking

Communication

Education

Relevant tertiary qualification or equivalent

Job description

# Service Manager at Ministry of Education, Auckland - Auckland;Auckland## Mō tēnei tūranga mahi | About this roleHelp shape the future of education in New Zealand **Help shape the future of Education***We work to **shape**an **education**system that delivers **equitable** and **excellent outcomes***Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.**About this role | Mō tēnei tūranga*** **Service Manager*** **Permanent Full-Time*** **Based at our Maungawhau | Mt Eden Office**Are you an experienced leader who is passionate about making a difference for children and young people?As a Service Manager, you'll lead a team of dedicated specialists who support inclusive learning environments where every learner can thrive. This role is responsible for overseeing the delivery of Learning Support services across the region. You'll provide leadership to a multidisciplinary team, ensure resources are effectively coordinated, and contribute to regional priorities that improve outcomes for tamariki, rangatahi and whānau. Working across a diverse education landscape, you'll help ensure services are responsive to local needs, support equitable access to education, and strengthen outcomes for learners facing additional challenges.This is a rewarding opportunity to make a meaningful difference while leading a team committed to supporting inclusive and equitable education.*Salary range:**$120,193 - $140,482 per annum plus KiwiSaver**. The successful candidate will be appointed at a salary which reflects individual skills and experience.***For more details about the role, you can view the****Job Description here.****About you | Mōhou ake**You are an experienced people leader who enjoys developing others, navigating complexity, and creating an environment where teams can succeed.You'll bring strong judgement, a strategic outlook, and the ability to balance operational priorities with long-term outcomes. You will be comfortable making informed decisions, driving continuous improvement, and leading through change.To be successful in this role, you'll have:* Proven experience leading multidisciplinary or professional teams.* Strong coaching and capability-building skills.* Experience delivering work programmes and operational plans aligned to organisational priorities.* The ability to analyse and use data to support decision-making and improvement.* Experience leading change, innovation, and service improvement initiatives.* Strong written and verbal communication skills.* Resilience, adaptability, and the ability to remain focused in challenging situations.You'll also bring:* A relevant tertiary qualification or equivalent professional experience.* A full New Zealand driver's licence.* An understanding of Te Tiriti o Waitangi and its implications for education* The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.**About our group and team | Mātau rōpū ake**Te Mahau | Education Services has accountability for delivering national equity and access services, support to early learning and schooling operations, ākonga support services, and improvement services across the education system.Tāmaki Herenga Manawa | Central and East Auckland is a frontline group that provides integrated support and services to the education sector across central and east Auckland, including Waiheke and Aotea/Great Barrier Island. We work closely with schools, kura, early learning services, whānau, iwi, hapū, and communities to improve outcomes for learners and ensure services are responsive to local needs.Our regional teams support education providers and communities to achieve equitable outcomes for ākonga by delivering responsive services, implementing national priorities, and helping address local challenges and opportunities.Within this, our Learning Support team provides flexible, learner-centred support that helps children and young people participate, engage and achieve in education. The team works across settings and disciplines to strengthen inclusive practice and improve outcomes for learners, whānau and communities.**Are you ready to make a difference? | Kua rite koe mō tēnei mahi?**If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.For further information, please contact Recruitment Manawa at [e-mail]**Applications close Midnight – Sunday 29 November 2026***We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.*