Service Executive Fixed Term and Permanent

Aon plc; Christchurch; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Reasonable adjustments

Job summary

Aon plc in Christchurch, New Zealand, is seeking a Service Executive to support client renewals and servicing across the full client journey. The role involves coordinating with broker teams and Aon Business Services to ensure accurate documentation and data management.

You will handle policy terms, quotations, and invoicing tasks, while maintaining high service levels and collaborating with the wider team to manage workload.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisational abilities and attention to detail.
• Experience in customer/service environments preferred.

Responsibilities

• Supporting client renewals and servicing in line with Aon New Zealand protocols
• Confirming policy terms, quotations, and documentation with insurers
• Preparing premium calculations, schedules, renewal reports and presentations
• Maintaining accurate client data across systems
• Following up with clients and insurers to gather outstanding information
• Assisting with invoicing, premium collection, and aged debt management
• Working closely with the Assistant Service Manager and wider team to manage workload and ensure excellent service delivery

Skills

Customer service

Communication

Organization

Office suite

Autonomy

Tools

Microsoft Office

CRM software

Job description

Service Executive

In this role, you’ll be part of a collaborative team, working closely with Broker teams and Aon Business Services colleagues to deliver exceptional client outcomes across the full client journey. If you thrive in a fast paced environment, enjoy working with data and documentation, and love being the “glue” that keeps operations running smoothly, this role could be your next step.

We have multiple Fixed Term Contracts and 1 Permanent role available.

What you’ll be doing

• Supporting client renewals and servicing in line with Aon New Zealand protocols
• Confirming policy terms, quotations, and documentation with insurers
• Preparing premium calculations, schedules, renewal reports and presentations
• Maintaining accurate client data across systems
• Following up with clients and insurers to gather outstanding information
• Assisting with invoicing, premium collection, and aged debt management
• Working closely with the Assistant Service Manager and wider team to manage workload and ensure excellent service delivery

Skills and experience that will lead to success

You’ll be a natural communicator who understands how to tailor to the situation, whether it be face to face, over the phone or through written correspondence. Ideally you will come from a similar background from within the industry, otherwise experience coming from a customer or solution driven environment with strong administrative aspects to the role would be well suited.

A few key areas we are looking for:

• A customer first mentality along with being a proactive problem solver
• You’ll be a motivated self-starter who once up and running is able to work with a level of autonomy
• Strong organisational skills and the ability to prioritise your work
• Confidence using the usual suit of Office Products, but also the ability to pick up new systems

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]