Service Executive

Aon; Hibiscus Coast; On-site; NZD 55,000 - 75,000; Full time

Job summary

Aon New Zealand is seeking a proactive team player to support client renewals and service delivery across the full client journey, collaborating with Retail and Aon Business Services to ensure smooth operations in a fast-paced environment.

Based in Auckland locations (Auckland CBD, Takapuna, Silverdale or East Tamaki), you’ll handle policy terms, quotations, documentation, data maintenance, invoicing and debt management while delivering exceptional service.

Qualifications

• A customer first mentality with a proactive problem solver approach.
• Experience in a customer or solution driven environment with administrative focus.

Responsibilities

• Support client renewals and servicing in line with Aon NZ protocols.
• Confirm policy terms, quotations, and documentation with insurers.
• Prepare premium calculations, schedules, renewal reports and presentations.
• Maintain accurate client data across systems.
• Follow up with clients and insurers to gather missing information.
• Assist with invoicing, premium collection, and aged debt management.
• Collaborate with the Assistant Service Manager and team to manage workload and ensure service delivery.

Skills

Customer service

Communication

Organisational skills

Office software

Tools

Microsoft Office

Job description

In this role, you’ll be part of a collaborative team, working closely with Retail and Aon Business Services colleagues to deliver exceptional client outcomes across the full client journey. If you thrive in a fast‑paced environment, enjoy working with data and documentation, and love being the “glue” that keeps operations running smoothly, this role could be your next step.

This role can be based in our Auckland CBD, Takapuna, Silverdale or East Tamaki location.

What You’ll Be Doing

• Supporting client renewals and servicing in line with Aon New Zealand protocols
• Confirming policy terms, quotations, and documentation with insurers
• Preparing premium calculations, schedules, renewal reports and presentations
• Maintaining accurate client data across systems
• Following up with clients and insurers to gather outstanding information
• Assisting with invoicing, premium collection, and aged debt management
• Working closely with the Assistant Service Manager and wider team to manage workload and ensure excellent service delivery

Skills And Experience That Will Lead To Success

You’ll be a natural communicator who understands how to tailor to the situation, whether it be face to face, over the phone or through written correspondence. Ideally you will come from a similar background from within the industry, otherwise experience coming from a customer or solution driven environment with strong administrative aspects to the role would be well suited.

A Few Key Areas We Are Looking For

• A customer first mentality along with being a proactive problem solver
• You’ll be a motivated self-starter who once up and running is able to work with a level of autonomy
• Strong organisational skills and the ability to prioritise your work
• Confidence using the usual suit of Office Products, but also the ability to pick up new systems

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]