Service Enablement Lead (Fixed Term)

Napier City Council; Napier; On-site; NZD 107,375 - 120,008; Full time

Benefits offered by this job

Employee Assistance Program (OCP)

Quarterly values awards + Birthday VVP

Free flu vaccinations (annual)

Ka Awatea Cultural Wānanga + NCC KapaH

Te Reo Māori language classes

Job summary

Napier City Council is delivering a Service Enablement Programme to improve systems, processes, and ways of working that support our people and community. The Service Enablement Lead will coordinate a portfolio of transformation initiatives, provide structure and momentum, and enable informed decision-making from planning through to implementation.

You will monitor progress, manage stakeholders, risks and budgets, and deliver clear reporting to governance groups.

Qualifications

• Significant experience coordinating or managing complex programmes or portfolios of work involving business transformation or technology implementation.
• Experience monitoring multiple concurrent projects, balancing priorities, tracking progress, and proactively managing risks.
• Strong programme and project management expertise across Agile, Waterfall or hybrid delivery methodologies.
• Excellent relationship-building, communication and influencing skills with senior leaders and diverse stakeholder groups.

Responsibilities

• Coordinate and deliver the Service Enablement Programme across multiple workstreams and business areas.
• Monitor progress, manage budgets, risks and dependencies; provide reporting to governance groups.
• Work with leaders, units and stakeholders to maintain momentum and ensure outcomes.
• Support change management activities enabling adoption across the organisation.
• Build collaborative relationships with internal teams and external providers to deliver shared outcomes.
• Identify opportunities to strengthen programme management practices and delivery processes.

Skills

Programme management

Stakeholder engagement

Governance reporting

Agile/Waterfall hybrid

Tools

Project management tools

Job description

At Napier City Council, we're investing in the way we work to ensure we continue delivering great services for our community today and into the future. Through our Service Enablement Programme, we're improving systems, processes, and ways of working that support our people to deliver better outcomes across the organisation.

As our Service Enablement Lead, you'll play a pivotal role in coordinating and delivering this programme. Working across multiple business areas, you'll ensure projects remain on track, workstreams are aligned, risks are actively managed, and programme objectives are achieved. You'll bring structure, oversight and momentum to a diverse portfolio of transformation initiatives, supporting leaders and project teams to successfully implement meaningful organisational improvements.

This role is about keeping complex programmes moving. You'll monitor progress, coordinate stakeholders, manage competing priorities, track budgets, risks and dependencies, and provide clear reporting that enables informed decision-making. If you're motivated by meaningful change and enjoy bringing clarity to complexity while seeing projects successfully delivered from planning through to implementation, we'd love to hear from you.

Te Āheinga - The Opportunity

In this role you'll lead the successful delivery of Council's Service Enablement Programme by:

• Coordinating multiple transformation projects and programme workstreams to ensure activities remain on track and aligned with agreed priorities and milestones.
• Monitoring programme performance, managing schedules, budgets, risks, issues and dependencies, while providing accurate reporting and recommendations to governance groups and senior leaders.
• Working closely with leaders, business units and key stakeholders to coordinate delivery, resolve challenges, maintain programme momentum, and support successful organisational outcomes.
• Supporting the implementation of new systems, processes and ways of working by coordinating change management activities that enable successful adoption across the organisation.
• Building collaborative relationships with internal teams, mana whenua, external providers and project partners to deliver shared outcomes.
• Identifying opportunities to strengthen programme management practices, improve delivery processes, and contribute to the ongoing success of the Service Enablement Programme.

He kōrero mōhou - About You

We're looking for an experienced programme or project management professional who thrives on coordinating complex programmes, bringing people together, and ensuring projects are delivered successfully. You're organised, solutions-focused and enjoy working with a wide range of stakeholders to keep work progressing.

You'll bring:

• Significant experience coordinating or managing complex programmes or portfolios of work involving business transformation, organisational change or technology implementation, ideally within local or central government, or similarly complex environments.
• Demonstrated experience monitoring multiple concurrent projects, balancing competing priorities, tracking progress, and proactively managing risks, issues and dependencies.
• Strong programme and project management expertise across Agile, Waterfall or hybrid delivery methodologies.
• Exceptional relationship-building, communication and influencing skills, with confidence working alongside senior leaders and diverse stakeholder groups.
• Sound commercial and governance experience, including programme planning, financial oversight, risk management and performance reporting.
• A collaborative and adaptable leadership style, with a passion for continuous improvement and building capability within teams.

Ngā painga mōhou - What we Offer

• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is a fixed term til Dec 2027, full time opportunity working 40 hours per week, Monday-Friday. You will be based in Napier.

The annual salary package for this role is $107,375 - $120,008 (including KiwiSaver), with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.