Service Desk Team Member - The Warehouse, Mt Roskill

The Warehouse Group; Auckland; On-site; NZD 40,000 - 50,000; Part time

Job summary

A leading retail company in Auckland is seeking a Customer Service Team Member to provide exceptional service at the in-store service desk. Responsibilities include assisting customers, processing returns, and supporting security measures. Ideal candidates should have retail experience and strong communication skills. This is a part-time role with potential for a fixed-term position.

Benefits

Significant savings at our brands

Community volunteering day

Exciting development opportunities

Qualifications

• Previous experience in retail, hospitality, or a customer-facing role.
• A positive, can-do attitude.
• Strong attention to detail.
• Reliable and organized.
• Ability to undertake heavy lifting.

Responsibilities

• Answer customer inquiries at the service desk.
• Process returns, exchanges, refunds, and transfers.
• Assist with security measures.
• Support the Checkout area.

Skills

Customer service

Teamwork

Communication

Attention to detail

Job description

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

Job Description

Te kaupapa o te tūranga – About the role

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure.

Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

We are looking for someone who has experience in Repairs, Returns and Solvup.

Hours of work are:

• Sunday 8am-4:30pm

Optional to move to Fixed Term (End Feb 2026)

Qualifications

He kōrero mōu ake – About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• An ability to be organized and have a sense of personal pride in their work.
• Strong attention to detail
• Reliable
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring.
• Team Card - giving significant savings at our brands.
• Plus many more to explore when you join us!