Service Desk Lead

NES Fircroft; New Plymouth; On-site; NZD 80,000 - 100,000; Full time

Job summary

A leading energy company in New Plymouth is seeking an experienced Service Desk Lead for a 6-month contract. You will oversee the Service Desk team, ensuring efficient IT support and driving operational excellence. Ideal candidates will hold a relevant qualification and demonstrate a strong customer-centric approach. This is a unique opportunity to contribute to the energy sector's future.

Qualifications

• Experience leading a service desk team.
• Ability to mentor and drive operational excellence.
• Strong strategic mindset for IT support functions.

Responsibilities

• Lead the Service Desk team to ensure high-quality technical support.
• Foster effective communication and collaboration between teams.
• Plan, organize workloads, and implement quality systems.

Skills

Customer centric culture

Incident resolution

Communication

Adaptability

Education

Tertiary qualification in computer science, technology or similar

Job description

Overview

Service Desk Lead – New Plymouth Based

This well-established energy company are proud to be on a journey to help Aotearoa meet its target of net zero emissions by 2050. They are busy, and in this dynamic role we are looking for an experienced Service Desk Lead to assist them with streamlining their operations further.

This 6-month contract is responsible for leading their Service Desk team while ensuring the delivery of high-quality technical support services to their staff. You will be responsible for the overall improvement of service delivery practices, mentoring staff (4), and driving operational excellence to improve overall performance.

What You’ll do

You will be responsible for providing both in-house and outsourced technical support functions strategy to support their nationwide team while maintaining high quality service delivery across their entire IT support ecosystem.

Specific responsibilities of the role include:

• Fostering a strong customer centric culture while promoting effective communication and collaboration between in-house and outsourced teams.
• Ensuring efficient incident resolution within agreed KPI’s and the overall maintenance of desktop infrastructure.
• The planning and organizing of workloads, review processes, schedules and procedures to meet deadlines.
• Implementing and maintaining quality systems and processes to support the structure, growth and agility of their team including the development of progress reports, etc.

• An ability to change and adapt to a rapidly changing environment and to be always looking and challenging around continuous improvement

What You’ll Bring

Energy, excitement and a real passion to work within this defining future sector in the energy industry!

You will have a relevant tertiary qualification in computer science, technology or similar.

This is a fantastic opportunity to join this energised team and company to be at the top of the energy future!

We will only look at those with the current legal right to live and work in NZ.

To apply for the above position please send a copy of your CV with a covering letter in full confidentiality or phone Bruce on 0212477311 for further information.

About NES Fircroft

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.