Service Desk Engineer

Platinum Recruitment; Dunedin; On-site; NZD 50,000 - 70,000; Full time

Job summary

A managed service provider in Dunedin seeks a Level 1 & 2 Technical Support professional. You will provide hands-on support, manage account setups, and troubleshoot issues. Ideal candidates have proven IT experience and strong knowledge of Windows Server and Office 365. This role supports career development and offers flexibility in a collaborative environment.

Benefits

Competitive salary + health insurance

Structured career path

Ongoing training & certifications

Working flexibility

Supportive, collaborative team

Qualifications

• Applicants must have a valid work visa, permanent residency, or NZ citizenship.
• Designed for long-term growth, suitable for early-career professionals.

Responsibilities

• Provide Level 1 & 2 technical support via phone, email, and in-person.
• Configure hardware/software for new staff.
• Manage account setups and permissions.
• Document solutions for the internal knowledge base.
• Collaborate with IT team to improve service delivery.

Skills

Proven IT support experience (Level 1-2)

Strong knowledge of Windows Server

Knowledge of Active Directory

Experience with Office 365

Skilled in troubleshooting hardware/software/network issues

Familiar with ticketing systems & remote tools

Excellent communication and customer service

Job description

Our client is a growing managed service provider, trusted for delivering advanced technology services to businesses nationwide.

• Competitive salary + health insurance
• Structured career path to Senior Service Desk or Systems Engineer
• Ongoing training & certifications
• Working Flexibility
• Supportive, collaborative team

About the role: You’ll provide Level 1 & 2 technical support via phone, email, and in-person. Responsibilities include onboarding/offboarding, troubleshooting, and documenting solutions. This role is designed for long-term growth and presents a great opportunity for someone early in their career.

Role Responsibilities / Duties:

• Configure hardware/software for new staff
• Manage account setups and permissions
• Document solutions for the internal knowledge base
• Collaborate with IT team to improve service delivery
• Deliver Level 1 & 2 IT support across multiple channels

Skills and Experience:

• Proven IT support experience (Level 1-2)
• Strong knowledge of Windows Server, AD, Office 365
• Skilled in troubleshooting hardware/software/network issues
• Familiar with ticketing systems & remote tools
• Excellent communication and customer service

If you’re ready to accelerate your career and move toward a senior service desk or engineer role, apply today! Our client offers a supportive environment where your growth is a priority.

Ready to Apply: If you know this role matches your skillset and you are looking for a change, please apply now. To find out more or have a confidential discussion, contact Nick: Nick – 027 752 8468 / [email protected]

Applicants must have a valid work visa, permanent residency, or NZ citizenship to be considered.

Platinum Recruitment is proud to be a member of Te Uru Tāngata Centre for Workplace Inclusion and believes in equal opportunities for all. We actively promote diversity and inclusion in all our recruitment processes.