Service Desk Analyst

DuluxGroup; Lower Hutt; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Life Insurance

Total Disability Insurance

Health Insurance

Discounts on DuluxGroup products

KiwiSaver Match up to 4%

Parental Leave 20 wks

Learning & Career Pathways

Wellbeing Hub & EAP

Recognition Programs

Job summary

DuluxGroup ANZ IT is seeking a hands-on ServiceDesk Analyst based in Wellington (Gracefield). This role blends customer-focused remote support with real onsite ownership, supporting end users across NZ and AU and handling laptops, printers, connectivity and basic infrastructure checks.

You will balance phone-based service with hands-on work, escalate with vendors, and grow in a role that expands beyond a traditional service desk while keeping strong customer service and technical fundamentals.

Qualifications

• 1–2 years of experience in a Service Desk, Helpdesk or End User Support.
• Hands-on troubleshooting with laptops, desktops, printers, and mobile devices.
• Experience administering Microsoft 365; Intune familiarity a plus.

Responsibilities

• Deliver Level 1-2 end-user support across NZ and AU.
• Be the primary onsite IT contact at the Wellington site.
• Troubleshoot hardware, peripherals and basic connectivity.
• Assist with Microsoft 365 administration.
• Escalate and coordinate with vendors and the ANZ IT team.

Skills

Service Desk

Troubleshooting

Microsoft 365 administration

Intune

Onsite support

Customer focus

Tools

Barcode scanners

RF devices

Label printers

Job description

About Us

For over a century, our Paints & Coatings brands have helped shape the homes, buildings, and infrastructure that define Australia and New Zealand. From protecting iconic landmarks to adding colour to everyday spaces, our work makes a lasting impact.

Proudly part of the DuluxGroup and home to some of the region’s most trusted and beloved brands including Dulux, Berger, Acratex, British Paints, and Porter’s Paints - you’ll be joining a team of passionate people globally who are proud to create, innovate, and lead.

We're consistently recognised as one of ANZ’s most trusted brands, and we’re committed to building better futures - for our customers, our communities, and our people.

What You’ll Be Doing

We are looking for a hands‑on ServiceDesk Analyst to join our ANZ IT team based in Wellington (Gracefield). This is not a typical call‑centre style service desk role. You will be the primary onsite IT presence in Wellington, combining customer‑focused remote support with real, face‑to‑face technical ownership.

As the ServiceDesk Analyst, you will support end users across New Zealand and Australia, acting as the go‑to IT contact onsite in Wellington. Your day will balance phone‑based service desk support with hands‑on technical work, from resolving laptop and printer issues to assisting with basic connectivity and infrastructure checks. You will work independently during early hours while being backed by a wider ANZ IT team, giving you ownership of issues from first contact through to resolution. This role gives you exposure beyond standard service desk work, while still grounding you in strong customer service and technical fundamentals.

If you are confident at Level 1-2 support and keen to broaden your skills across hardware, onsite troubleshooting, and Microsoft technologies, this role offers variety, autonomy, and genuine development.

Responsibilities

• Deliver Level 1-2 support for end users across NZ and AU
• Act as the primary onsite IT contact at the Wellington site
• Troubleshoot hardware, peripherals, and basic connectivity issues
• Administer Microsoft 365 users and devices (including Intune)
• Escalate and coordinate issues with vendors and the ANZ IT team

Our Benefits

• Let us support you with Life, total permanent disability and Health Insurance
• Exclusive discountson DuluxGroup products and partner offers
• We will match up to 4%of your salary to Kiwisaver
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave
• Market leading learning, development and careerpathways
• Access to our Wellbeing Huband full EAP support
• Recognition programsthat celebrate your impact

What we're looking for

• At least 1 to 2 years' experience in a Service Desk, Helpdesk, or End User Support role
• Strong hands‑on troubleshooting experience with laptops, desktops, printers, and mobile devices
• Practical experience administering Microsoft 365
• Experience with operational technology such as barcode scanners, RF devices and label printers is desirable
• Confidence working independently as the sole onsite IT resource
• Clear communication skills and a customer‑first approach to support

Experience with Microsoft Intune, basic infrastructure exposure, or supporting users across multiple locations will be an advantage.

Why join us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.