Service Desk Analyst

FUJIFILM Business Innovation; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading company in the Managed IT Services sector is looking for a Service Desk Analyst to support clients with their technical issues. The role requires proficiency in Microsoft environments and a strong customer service orientation. This is a great opportunity to develop your career at an innovative company, with a structured pathway to the engineering team, and offers benefits like fully subsidized health insurance and enhanced leave entitlements.

Benefits

Fully subsidised health insurance, including GP and prescriptions

Long service awards

Enhanced leave entitlements including Birthday leave

Qualifications

• Prior experience with Microsoft environments is essential.
• High level of written and verbal communication skills required.
• Experience with end user devices and troubleshooting technical problems.

Responsibilities

• Provide first line response to resolve client issues.
• Utilize remote access tools for technical support.
• Log and assign requests for assistance appropriately.

Skills

Troubleshooting

Customer Service

Communication

Technical Support

Networking Fundamentals

Tools

Windows Operating system

MS Office

Sharepoint

Onedrive

Windows Server

Active Directory

Job description

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About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand

At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter. As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavour.

About the role

As a Service Desk Analyst, you are the first point of contact for CodeBlue clients to support their computer applications and platforms. This role would suit someone with a technical background and excellent customer service, who excels at troubleshooting technical problems and advise on the appropriate action.

Prior experience with Microsoft environments is a must have for this role, including Windows Operating system, MS Office, cloud technology (Sharepoint, Onedrive), and Windows Server and Active Directory.

Key responsibilities include:

Provide first line response to enable callers to solve their problems.

Utilising remote access tools to provide technical support to end users.

Search documentation and previous requests for assistance on related topics to establish possible solutions to user issues/queries.

Ensure that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.

Identify and escalate situations requiring urgent attention.

Skills & experience

Experience in the use and support of a range of end user devices

Knowledge of the following technologies: Windows Operating system, MS Office, cloud technology – Sharepoint, Onedrive, Networking Fundamentals, Windows Server and Active Directory

A high level of written and verbal communication skills

Structured progression pathway to engineering team.

Fully subsidised health insurance, including GP and prescriptions.

Long service awards

Enhanced leave entitlements including Birthday leave

This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online. Applications close on Monday 7th of July 2025. Get in touch with us today!

Please note that applicants with the right to work in New Zealand will only be considered for this position!

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