Service Delivery Manager - Malta Relocation (Big 4)

Black Pen Recruitment; Wellington; On-site; NZD 136,505 - 175,507; Full time

Benefits offered by this job

Extensive training and development

Mobility opportunities

Corporate responsibility volunteering activities

Job summary

Black Pen Recruitment is looking for an experienced Service Delivery Manager to join a Microsoft Business Solutions team in Malta. This role requires a minimum of 7 years in service delivery management within IT Support, effective communication skills, and the ability to foster customer relationships.

Responsibilities include ownership of service contracts, financial management, and ensuring high service standards. The position comes with a relocation package and opportunities for training and development.

Qualifications

• Minimum of 7 years' service delivery management experience in IT Support.
• Excellent command of English language.
• Demonstrable problem-solving skills.
• Strong planning skills and process-driven.

Responsibilities

• Provide end-to-end ownership of customer service contracts.
• Build relationships for contract renewals.
• Ensure excellent service delivery and manage process controls.
• Prepare reporting on SLAs & KPIs.

Skills

Service delivery management experience

Communication skills

Customer focus

Problem-solving skills

Commercial acumen

Organisational skills

Time-management skills

Team lead qualities

Independent working

ITIL certification

Job description

Black Pen Recruitment is looking for an experienced Service Delivery Manager to join a Microsoft Business Solutions team in Malta. This role requires a minimum of 7 years in service delivery management within IT Support, effective communication skills, and the ability to foster customer relationships.

Responsibilities include ownership of service contracts, financial management, and ensuring high service standards. The position comes with a relocation package and opportunities for training and development.