Service Delivery Lead – Managed Security Services (MSS)

CyberCX; Wellington; Presencial; NZD 110 000 - 150 000; Tempo integral

Resumo da oferta

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

Qualificações

• Tertiary qualification in Information Technology or Business Administration.
• ITIL Foundations V3 mandatory.
• ITIL Foundations V4 with ITIL Capability certifications preferred.
• 2-5 years of prior experience in a similar service delivery, project delivery or consulting role.
• Exceptional stakeholder engagement and communication skills with senior leaders and internal working teams.
• Strong analytical and problem-solving skills with the ability to translate information into creative solutions.

Responsabilidades

• Develop and maintain relationships with clients to ensure effective delivery of Managed Security Services.
• Ensure the creation and delivery of accurate Service Delivery reports to clients and projects per the Service Governance framework.
• Ensure the effective delivery of Managed Services in accordance with the CyberCX Service Governance framework.
• Ensure KPIs and SLAs for assigned accounts are met and drive service improvement where needed.
• Act as a single point of escalation for assigned customer accounts.
• Ensure effective delivery of Continual Service Improvement initiatives to improve efficiency, quality and customer experience.
• Collaborate with the Customer Solutions team in a pre-sales advisory capacity to ensure service definitions are accurate.

Conhecimentos

Stakeholder engagement

Communication

Analytical skills

Problem solving

Formação académica

Tertiary qualification in Information Technology or Business Administration

Ferramentas

ITIL Foundations V3

ITIL Foundations V4

ITIL Capability certifications

Descrição da oferta de emprego

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.