CyberCX - Delivery Manager

CyberCX; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

CyberCX in New Zealand is seeking a Delivery Manager to represent the client during engagements, upholding a high standard of professionalism. You will collaborate with project teams to optimize delivery, manage resources, schedules, and budgets, and coordinate handovers and kick-off meetings.

The role emphasizes strong stakeholder engagement, clear verbal and written communication, proactive risk management, and the ability to navigate setbacks with resilience to consistently meet customer

Qualifications

• Experience in project management and change management.
• Strong stakeholder engagement and communication skills.
• Experience in scheduling, project, or resource coordination.
• Proficiency in forecasting, tracking, and reporting using Microsoft Excel or similar tools.
• Excellent verbal and written communication skills.
• Ability to navigate setbacks with resilience and agility while managing customer expectations.
• Experience in scheduling, project, or resource coordination.

Responsibilities

• Collaborate with the project team to identify opportunities and relay them to relevant stakeholders
• Manage projects to ensure adherence to resource planning, scheduling, and allocation to meet service levels and customer commitments
• Maintain alignment with Scope of Works, project/resource plans, schedules, and budgets
• Raise or elevate work that extends beyond scope, project timelines, or budgets, and proactively identify issues
• Complete reporting on work completion and scheduling to ensure alignment with plans
• Participate in or lead project handovers, engagement setup, and kick-off meetings with assigned resources
• Attend customer meetings to review performance, address risks/issues, and take corrective actions as needed
• Enhance team effectiveness by taking ownership of team issues and goals

Skills

Project management

Change management

Stakeholder engagement

Scheduling

Forecasting & reporting (Excel)

Verbal & written communication

Resilience & agility

Job description

The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

How You Will Make An Impact

The Delivery Manager will be the representative for the client during the delivery of the engagement or project and must uphold a high standard of professionalism. Where necessary, the Delivery Manager will work in conjunction with suppliers and vendor agreements as part of delivering services for the customer.

Day to day you will:

• Collaborate with the project team to identify opportunities and relay them to relevant stakeholders


• Manage projects to ensure adherence to resource planning, scheduling, and allocation to meet service levels and customer commitments


• Maintain alignment with Scope of Works, project/resource plans, schedules, and budgets


• Raise or elevate work that extends beyond scope, project timelines, or budgets, and proactively identify issues


• Complete reporting on work completion and scheduling to ensure alignment with plans


• Participate in or lead project handovers, engagement setup, and kick-off meetings with assigned resources


• Attend customer meetings to review performance, address risks/issues, and take corrective actions as needed


• Enhance team effectiveness by taking ownership of team issues and goals

Skills & Qualifications

• Project management and change management experience preferred


• Strong stakeholder engagement and communication skills, capable of building credibility at all levels


• Experience in scheduling, project, or resource coordination, or a similar environment


• Proficiency in resource forecasting, tracking, and reporting using Microsoft Excel or similar tools


• Excellent verbal and written communication skills


• Ability to navigate setbacks with resilience and agility while managing customer expectations


• Experience in scheduling, project, or resource coordination, or a similar environment


• Proficiency in resource forecasting, tracking, and reporting using Microsoft Excel or similar tools