Service Delivery Coordinator

Southern Cross Healthcare; Auckland; Hybrid; NZD 55,000 - 70,000; Full time

Job summary

A healthcare service provider in Auckland is seeking a Service Delivery Coordinator to support rehabilitation services. This full-time role offers a chance to develop in healthcare administration with flexibility and a focus on organizational efficiency. Ideal candidates will have strong communication skills and be proficient in Excel, with the opportunity to grow within a diverse team committed to community well-being.

Benefits

Attractive remuneration package

Funded health insurance

Flexible working arrangements

Professional development opportunities

Qualifications

• Experience in administration or coordination with an interest in healthcare.
• Familiarity with client management platforms is a plus.
• Strong communication skills are essential.

Responsibilities

• Support the delivery of rehabilitation services and manage referrals.
• Assist with projects to enhance service efficiency.
• Respond to queries from funders like ACC.

Skills

Administration or coordination experience

Technical skills with Excel

Strong written and verbal communication

Adaptability in a fast-paced environment

Positive attitude and team spirit

Tools

Client management platforms like Gensolve

Job description

Overview

Active+ is the largest New Zealand owned supplier of rehabilitation services in New Zealand, with over 1,500 health providers across a wide range of disciplines delivering service across New Zealand. We’ve been in business since 1990 and are owned by Southern Cross Healthcare New Zealand.

Mō te Tūranga | About the Role
Are you ready to launch your career in the dynamic world of healthcare? We’re looking for a Service Delivery Coordinator (a.k.a healthcare administrator) to join our dynamic team at Active+, supporting the seamless delivery of a range of rehabilitation services. This is a full-time, permanent role — the perfect chance to grow your career in healthcare administration with long-term stability.

Based in the heart of Auckland’s CBD with flexible hybrid working, you’ll be part of our administration team supporting the end-to-end service delivery for your assigned portfolio. From referral processing and provider support, to responding to queries from funders such as ACC, you’ll keep everything running smoothly behind the scenes. You’ll also assist with key projects, ensuring processes are efficient and services meet the highest standards for our clients, clinicians, and funders. This is a great opportunity for someone with strong organisational skills, attention to detail, positive phone manner, and a proactive approach who’s keen to build experience in the healthcare and rehabilitation sector.

Skills and Experience

• Administration or coordination experience – ideally previous experience in a similar role, or entry-level experience in healthcare, customer service, or medical reception with a willingness to learn and grow.
• Technical skills – confidence with Excel, and bonus points for familiarity with client management platforms like Gensolve.
• Strong communication – clear, professional written and verbal skills, with the ability to build positive relationships across a tight-knit, collaborative team.
• Adaptability and agility – thrive in a fast-paced environment where you’ll juggle multiple priorities and projects with ease.
• Team spirit and energy – a positive attitude, proactive mindset, and a genuine desire to be part of a team that’s always looking for ways to do things better.

Eligibility to work in NZ – you must be a New Zealand Citizen or Resident

What we can offer you

• Competitive Rewards: Attractive remuneration package, with an extra ‘appreciation day’ per annum, generous Christmas/New Year breaks, and long service benefits.
• Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and funded on-line GP and EAP access.
• Flexibility & Growth: Flexible working arrangements and well-supported learning opportunities, with professional development and access to Southern Cross Learning Hub modules including Cultural programmes.

Our Organisation

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion

As an organisation, we are committed to upholding the principles of Te Tiriti o Waitangi and providing a culturally safe environment that demonstrates manaakitanga and embraces the unique perspectives and experiences of our people.

We aspire to have a workforce that reflects the diversity of Aotearoa New Zealand and welcome applications from people of all communities and backgrounds.

Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora

Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare

Find out more about working with us