Service Centre Manager

CHEP; Auckland; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Fully maintained vehicle

Bonus opportunities

Learning & development culture

Volunteer leave

Recognition program

Job summary

CHEP is seeking a Service Centre Manager to lead the Penrose Service Centre in New Zealand. You will guide a large, diverse team to deliver safe, high-quality operational performance and develop leaders across the site.

You will drive continuous improvement, work closely with maintenance for reliability, manage site planning and budgets, and ensure safety and regulatory compliance while modelling CHEP values.

Qualifications

• Experience leading large operational, manufacturing, logistics or supply chain teams.
• Strong commitment to safety leadership and creating psychologically safe workplaces.
• Ability to influence, coach and develop people at all levels.
• Experience driving continuous improvement initiatives and operational change.
• Strong commercial acumen and experience managing budgets and site performance.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead and inspire a diverse team to safely deliver outstanding quality operational performance.
• Develop and coach leaders and team members, driving a continuous improvement mindset and helping people grow and achieve their full potential.
• Drive operational excellence across productivity, quality, customer focus and cost performance.
• Partner closely with maintenance teams to ensure equipment reliability and operational continuity.
• Lead site planning, resourcing and performance to deliver results.
• Ensure compliance with all safety, environmental and legislative requirements.
• Champion the CHEP Our IMPACT behaviours and bring our values to life every day.
• Foster strong relationships with employees, customers and key internal stakeholders.

Skills

People leadership

Operational excellence

Safety leadership

Budget management

Stakeholder management

Continuous improvement

Coaching

Job description

Lead People. Drive Performance. Make an Impact.

We're looking for a Service Centre Manager to lead our Penrose Service Centre. This is an opportunity for a people focused leader who is passionate about creating safe, inclusive, diverse, high performing teams and delivering exceptional production outcomes for customers.

As the leader of our largest and most complex operational site in New Zealand, you'll play a key role in shaping culture, developing talent, driving continuous improvement, and ensuring our people go home safe every day.

About CHEP

At CHEP, we believe diverse teams make better decisions, deliver stronger outcomes, and create a more inclusive workplace for everyone.

Whether you've built your career in manufacturing, logistics, supply chain, operations, engineering, or another operational environment, we'd love to hear how your leadership experience could add value to CHEP.

What You'll Be Doing

Lead and inspire a diverse team to safely deliver outstanding quality operational performance

Develop and coach leaders and team members, driving a continuous improvement mindset and helping people grow and achieve their full potential

Drive operational excellence across productivity, quality, customer focus and cost performance

Partner closely with maintenance teams to ensure equipment reliability and operational continuity

Lead site planning, resourcing and performance to deliver results

Ensure compliance with all safety, environmental and legislative requirements.

Champion the CHEP "Our IMPACT" behaviours and bring our values to life every day

Foster strong relationships with employees, customers and key internal stakeholders

What You'll Bring

We're looking for a leader who can balance operational excellence with genuine people leadership.

You’ll ideally have:

Experience leading large operational, manufacturing, logistics or supply chain teams

A strong commitment to safety leadership and creating psychologically safe workplaces

The ability to influence, coach and develop people at all levels

Experience driving continuous improvement initiatives and operational change

Strong commercial acumen and experience managing budgets and site performance

Excellent stakeholder management and communication skills

A collaborative leadership style that brings people on the journey

Ready to Make an Impact?

If you're a leader who thrives on developing people, creating inclusive cultures, and driving operational excellence, we'd love to hear from you.

At CHEP, you'll have the opportunity to lead meaningful work, contribute to a more sustainable future, and be part of a team where everyone can belong, grow and succeed.

About CHEP, A Brambles Company

CHEP is a global leader in supply chain solutions. Together with producers, manufacturers, retailers, and logistics partners, CHEP advances the smart and sustainable movement of goods across more than 60 countries.

Powered by its share, repair and reuse network of connected pallets, crates, and containers, CHEP helps businesses optimise their supply chains to reduce costs and minimise the environmental impact of their operations.

CHEP pairs its leadership in circularity, which helps tackle emissions, waste, and single-use packaging, with a focus on resilience, to build future-ready supply networks through data, scale and collaboration.

With its operational excellence trusted by the world’s top brands, CHEP primarily serves customers in the consumer staples (e.g. dry food, grocery, household products, health and personal care, fresh produce and beverage), retail, automotive and general manufacturing industries.

A part of the Brambles Group, CHEP manages ~347 million pallets and containers through a network of 750+ service centres, employing approximately 11,000 people worldwide with its largest operations in North America and Europe.

Here in New Zealand, CHEP touches every stage of the Food Supply Chain; domestically from the farm to supermarket shelf and internationally our global capabilities support the delivery of New Zealand produce around the world.

CHEP New Zealand is an accredited Top Employer and offers a range of employee benefits including a competitive salary, fully maintained vehicle, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations.CHEP New Zealand, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career and is large enough to take you anywhere and small enough to make sure you get there. With a focus on career pyramids instead of ladders, we move our people up and across functions and companies to deepen their transferable skills and acquire broader business experience.

Competitive remuneration with bonus included in package

Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum, in addition to your annual leave

Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods

Unparalleled opportunities to advance and accelerate your career