Service Centre Coordinator (Marton)

Horizons; Palmerston North; On-site; NZD 40,000 - 60,000; Part time

Job summary

A regional council is seeking a permanent part-time Service Centre Coordinator for their Marton office. The role requires excellent customer service skills, strong organizational abilities, and a proactive approach to managing various responsibilities. The position offers a supportive work environment with benefits including extra leave and health-focused initiatives. Join a team dedicated to enhancing community engagement and resource management in the Horizons region.

Benefits

Birthday off

Extra week leave after 2 years

Flexible work environment

Ongoing professional development

Life insurance

Discounted healthcare premiums

Subsidised eye examinations

Qualifications

• Experience in administration and reception work.
• Ability to multi-task and work under pressure.
• Strong attention to detail and proactive attitude.

Responsibilities

• Meet and greet clients and customers.
• Respond to enquiries via email, phone and face-to-face.
• Review, update databases and create reports.
• Perform general administration tasks.

Skills

Customer service

Organizational skills

Keyboard and processing skills

Budget reconciliation

Tools

Excel

Job description

We have an exciting opportunity for an experienced administrator, with a flair for providing excellent customer service and administration support. We are looking for a permanent part-time Service Centre Coordinator (20 hours per week, Mon - Fri) to join our fantastic team in Marton.

We are looking for a person who demonstrates a sound knowledge of all aspects of administration and reception work, along with a well organised and level-headed approach. You will be required to manage a number of tasks and responsibilities at one time ,acting as the Marton office coordinator, so superb organisational skills are essential.

As the role is positioned at reception, you are the first person our customers see and talk to, so the ability to multi-task and be solutions focused is important. You will need excellent keyboard and processing skills to tackle large documents and excel spreadsheets. An understanding of budget reconciliation and managing financial records is an advantage.

In this front line customer service role, we are looking for someone who is positive and proactive with a ‘can-do’ attitude, whilst delivering first class customer service to Horizons external and internal customers. You will be required to:

• Meet and greet clients and customers
• Respond to internal and external enquiries via email, phone and face-to-face
• Review and update databases
• Create reports, manuals and other documentation
• Perform general administration tasks
• Keep the Service Centre running smoothly working with our assets and facilities team
• Support other departments

About you

The most important attributes we are looking for are a customer first mind-set, a willingness to learn and a positive attitude. You will be working in a supportive and enjoyable environment with people who are more like family and friends then colleagues. So, if you are a motivated customer service star with excellent attention to detail and have the ability to manage relationships with a range of different internal and external stakeholders, apply now!

Why should you apply?

When you join us, you can look forward to a rewarding career full of opportunities to develop a positive and supportive work environment. We do this through:Positive focus on employee health, wellness and wellbeing.

• Positive focus on employee health, wellness and wellbeing.
• Providing you with your birthday off, and an extra week leave after 2 years of service.
• Flexible family friendly work environment.
• Ongoing professional and functional development and opportunities across the organisation to grow, specialise or diversify your skills.
• A supportive and social work environment across the organisation.
• And for permanent staff life insurance, discounted healthcare premiums and subsidised eye examinations.

About us

The Horizons region extends over 22,200km2 – from Ruapehu in the north and Horowhenua in the south, to Whanganui in the west and Tararua in the east. Our purpose is to work with and for our community in the use and protection of our environment, managing our precious resources of land, air and water; as well as public transport and a key role in emergency management. At Horizons Regional Council we work to make our region a healthy environment where people are thriving, including our staff.

Applications close at 5pm on Sunday 12 October 2025.

Horizons are an equal opportunity employer and are committed to ensuring we have a diverse and inclusive workplace so our people reflect the diversity of our region.