Service Advisor, Wellington

Tesla; Wellington; On-site; NZD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Service Advisor, where your customer service skills will shine in a dynamic team environment. This role involves engaging with customers, addressing their concerns, and ensuring satisfaction with our innovative electric vehicles. You'll be part of a world-class service team that values technical knowledge and exceptional customer interactions. If you're eager to learn about cutting-edge automotive technologies and thrive in a fast-paced setting, this is the perfect opportunity for you to make a significant impact in the EV industry.

Qualifications

• Strong customer service skills with a focus on satisfaction.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Answer customer inquiries via phone, email, and in person.
• Record customer issues accurately in the Dealer Management System.
• Follow up with customers to ensure satisfaction with services.

Skills

Customer Service

Attention to Detail

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Experience in Retail or Hospitality

Tools

Dealer Management System

MS Office

Outlook

Job description

What To Expect

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You'll Do

1. Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
2. Return missed phone calls, email in no less than 5 minutes.
3. Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
4. Accurately record issues and data into Dealer Management System. Attention to detail critical.
5. Conduct Transactions w/ system; walk customer through correction and provide summary.
6. Communicate estimated completion time, regular updates and follow through on each customer vehicle.
7. Coordinate the delivery time or pick up with each customer.
8. Follow up with Customer on services provided; ensure they are satisfied with the work performed.

What You'll Bring

1. Ability to follow oral and written instructions with attention to detail.
2. Willingness to learn new and innovative automotive technologies.
3. Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public.
4. Perform detailed daily record keeping and reporting.
5. Effectively handle multiple priorities, organize workload, and meet deadlines.
6. Work in a team-based environment and achieve common goal.
7. Dealer Management System(s), Outlook, and MS Office.
8. Retail or Hospitality customer service preferred.