Service Advisor, Wellington

Tesla; Wellington; On-site; NZD 60,000 - 75,000; Full time

Job summary

Tesla Motors is seeking a Service Advisor to join its team in New Zealand. The successful candidate will engage with customers, address their concerns, and ensure a high level of service with attention to detail. This role involves technical interactions and requires strong customer service skills as part of a world-class automotive service team.

Qualifications

• Experience with customer service in retail or hospitality.
• Ability to learn new automotive technologies.
• Capable of handling multiple priorities.

Responsibilities

• Answer customer concerns with attention and provide updates.
• Accurately record issues in Dealer Management System.
• Follow up to ensure customer satisfaction.

Skills

Customer Service

Attention to Detail

Teamwork

Technical Acumen

Tools

Dealer Management Systems

MS Office

Outlook

Job description

What To Expect

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires high-level customer and employee interaction, so the ideal candidate will possess both technical acumen and strong customer service skills. If you are interested in becoming part of a world-class service team supporting the latest EV technology, we want to hear from you.

What You'll Do

1. Answer Phone Calls, Emails, and Drive-Ins to address customer concerns with the highest level of response and attention.
2. Return missed phone calls and emails within 5 minutes.
3. Determine if a technical solution can be resolved over the phone; escalate immediately to the Shop Foreman / Service Manager for immediate attention.
4. Accurately record issues and data into the Dealer Management System with attention to detail.
5. Conduct transactions within the system; walk the customer through corrections and provide a summary.
6. Communicate estimated completion times, provide regular updates, and follow through on each customer vehicle.
7. Coordinate delivery or pickup times with each customer.
8. Follow up with customers on services provided to ensure satisfaction.

What You'll Bring

1. Ability to follow oral and written instructions with attention to detail.
2. Willingness to learn new and innovative automotive technologies.
3. Ability to establish and maintain cooperative working relationships with colleagues and the public.
4. Perform detailed daily record keeping and reporting.
5. Effectively handle multiple priorities, organize workload, and meet deadlines.
6. Work in a team-based environment and achieve common goals.
7. Experience with Dealer Management Systems, Outlook, and MS Office.
8. Retail or hospitality customer service experience preferred.