Service Advisor, Christchurch

Tesla; Christchurch; On-site; NZD 60,000 - 75,000; Full time

Job summary

A leading electric vehicle manufacturer is seeking a Service Advisor in Christchurch to provide exceptional customer service while supporting their innovative technology. You will manage customer inquiries, maintain detailed records, and ensure high satisfaction levels. A valid driver's license and retail customer service experience are preferred. This is a 12-month maternity cover contract with potential extension.

Qualifications

• Willingness to learn new and innovative automotive technologies.
• Ability to follow oral and written instructions.
• Must have and maintain a valid driver’s license.

Responsibilities

• Answer phone calls and emails addressing customer concerns.
• Accurately record issues into the Dealer Management System.
• Coordinate customer delivery times and follow up on services.

Skills

Customer service

Attention to detail

Communication

Teamwork

Tools

Dealer Management System

Outlook

MS Office

Job description

What To Expect

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. This is a 12 month maternity leave cover contract, with potential for extending.

What You'll Do

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You'll Bring

• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office
• Retail customer service preferred, Automotive Retail experience a Bonus
• Must have and maintain a valid driver’s license and an acceptable and safe driving record
• Must have two years of driving experience