Service Advisor, Auckland

Tesla; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

A leading electric vehicle manufacturer in Auckland is seeking a Service Advisor to join their customer service team. The ideal candidate will provide high-level customer support and must possess excellent communication skills. Responsibilities include addressing customer concerns, recording issues, and coordinating vehicle deliveries. Experience in retail customer service or automotive is preferred.

Qualifications

• Ability to follow oral and written instructions.
• Retail customer service experience preferred.
• Must have a valid driver's license.

Responsibilities

• Address customer concerns via phone and email.
• Accurately record issues in the Dealer Management System.
• Communicate updates on customer vehicles.

Skills

Customer service skills

Attention to detail

Ability to learn new technologies

Communication skills

Organizational skills

Multi-tasking ability

Tools

Dealer Management System(s)

MS Office

Outlook

Job description

What To Expect

Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You'll Do

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You'll Bring

• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office
• Retail customer service preferred, Automotive Retail experience a Bonus
• Must have and maintain a valid driver’s license and an acceptable and safe driving record
• Must have two years of driving experience