Service Advisor

EmployMe Solutions Limited; New Zealand; On-site; NZD 65,000 - 75,000; Full time

Job summary

A recruitment agency is seeking an experienced Service Advisor for a busy dealership in Hamilton, New Zealand. The role involves greeting customers, scheduling service appointments, and ensuring a high level of satisfaction. Ideal candidates should have experience in customer service or automotive roles and possess strong organisational and communication skills. This position offers a competitive salary of $65,000 – $75,000 plus commissions, along with ongoing training and career development opportunities.

Benefits

Competitive salary

Ongoing training and career development opportunities

Supportive team culture

Qualifications

• Previous experience as a Service Advisor or in customer service/automotive role.
• Strong organisational and multitasking skills in a fast-paced environment.
• Excellent communication with a genuine customer-first approach.

Responsibilities

• Greeting and assisting customers in a friendly, professional manner.
• Scheduling service appointments and managing daily workshop flow.
• Preparing accurate service quotes and invoices.

Skills

Customer service focus

Organisational skills

Communication skills

Computer literacy

Problem-solving

Job description

Overview

Job reference: 34936

Are you a people-focused professional with a passion for delivering exceptional customer service? Our client, a busy Hamilton dealership, is on the lookout for an experienced Service Advisor to join our dynamic team.

As the first point of contact for our valued customers, you’ll play a key role in ensuring a seamless service experience—from booking appointments to coordinating vehicle servicing, providing updates, and delivering results that exceed expectations.

Responsibilities

• Greeting and assisting customers in a friendly, professional manner
• Scheduling service appointments and managing daily workshop flow
• Preparing accurate service quotes and invoices
• Liaising between customers and technicians to ensure clear communication
• Following up on work completed to maintain high levels of satisfaction

Qualifications

• Previous experience as a Service Advisor (or in a customer service/automotive role)
• Strong organisational and multitasking skills in a fast-paced environment
• Excellent communication with a genuine customer-first approach
• Sound computer literacy and attention to detail
• A team player who thrives under pressure and enjoys problem-solving

What’s on offer

• Competitive salary: $65,000 – $75,000 plus commissions (based on experience)
• Ongoing training and career development opportunities
• Supportive Manager and friendly team culture
• The chance to be part of a high-performing volume brand dealership with a strong reputation in Hamilton

Why apply through EmployMe Solutions?

When you apply via EmployMe Solutions we’ll support you through the process, giving you:

• Direct insight into the employer’s culture and expectations
• Honest feedback on your application and interview preparation
• Access to opportunities not always advertised publicly
• A recruitment partner who genuinely wants to see you succeed

How to Apply

If this sounds like the opportunity for you, we’d love to hear from you! Click Apply Now or Contact EmployMe Solutions directly on 0800 369 777 or email your CV to [e-mail]

Take the next step in your automotive career today - apply now and let EmployMe Solutions help you get there.