Senior Systems Analyst

Air New Zealand; Māngere-Ōtāhuhu; Sur place; NZD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Discounted flights for you and whānau

FlexiLeave, up to four additionalWeeks

Strong learning culture and career dev

Air New Zealand standby travel across多

Air New Zealand standby travel across多

Résumé du poste

Air New Zealand is seeking a Senior Systems Analyst to support and improve critical operational systems in a fast-paced environment. You will collaborate with business and technology teams, investigate issues, and implement changes that boost stability and efficiency.

The role includes an on-call component and is based at one of our airport offices. You will analyse complex applications, interpret data for stakeholders, and lead investigations across disciplines to drive robust, scalable

Qualifications

• 5 - 10 years’ analytical experience in a complex environment.
• Experience supporting critical operational systems, ideally in a cloud environment.
• Strong technical knowledge of systems integration and API troubleshooting.
• Ability to lead issue investigations across multiple teams and disciplines.
• Excellent written and verbal communication for technical documentation.
• Experience with workforce or roster management software is a plus.

Responsabilités

• Analyse complex applications and systems, recommend improvements and develop specs.
• Interpret data and insights to support decisions and improve operations.
• Act as SME advising on technical solutions and resolve issues to meet objectives.
• Lead technical investigations and root cause analysis across teams.
• Troubleshoot API issues and integration problems (RESTful APIs).
• Manage system configuration, testing, and change implementation.
• Maintain vendor relationships and support documentation.

Connaissances

Analytical thinking

API troubleshooting

Systems integration

Stakeholder communication

Root cause analysis

Cloud experience

Formation

Tertiary qualification in relevant discipline

Equivalent industry experience

Outils

Inform Groundstar

Jeppesen

Description du poste

Air New Zealand is on an accelerated journey to become the world’s leading digital airline. Our airport operations rely on critical systems working reliably behind the scenes. As a Senior Systems Analyst, you’ll help support and improve the systems that keep those operations moving.

You’ll work across business and technology teams to understand operational needs, investigate issues and deliver changes that make our systems more stable, efficient and fit for the future. The role is based at one of our airport offices and includes an on-call component when rostered.

How you’ll make an impact

Analyse complex applications and systems, recommend improvements, and develop functional specifications and business cases based on business requirements

Interpret data and reporting, sharing insights with stakeholders and senior leaders to support decisions and improve operational effectiveness

Act as a subject matter expert, advising the business on technical solutions and helping resolve issues to meet business objectives

Lead technical investigations and root cause analysis, working with business process owners, vendors and specialists across disciplines

Troubleshoot application and integration issues, including RESTful APIs, using tools such as Bruno and Kafka

Manage system configuration, maintenance, testing and change implementation to keep systems stable and aligned with operational needs

Manage relationships with software vendors and support partners to help resolve issues and maintain effective support

Monitor application health and contribute to support documentation, data patching and scripting

What you’ll bring

5 - 10 years’ analytical experience in a complex environment

Experience supporting critical operational systems, ideally in a cloud environment

Strong technical knowledge of systems integration and experience troubleshooting API issues

Confidence leading issue investigations involving multiple teams and technology disciplines

Advanced analytical, business modelling and problem-solving skills

Strong written and verbal communication, including the ability to produce clear technical documentation

The ability to explain technical issues clearly and influence decisions at a senior level

A tertiary qualification in a relevant discipline, or equivalent industry experience

Experience with workforce or roster management software, such as Inform Groundstar or Jeppesen, would be an advantage. Experience in an IT operations environment is also valuable.

What’s in it for you

We want our people to live their best lives and access great benefits that support their lives outside work.

Discounted flights for you and your whānau, plus access to standby travel across multiple airlines

FlexiLeave, giving you the option to purchase up to four additional weeks of leave each year

A strong learning culture with ongoing development opportunities to grow your career

Bring your systems expertise and analytical approach to a role that supports the technology behind Air New Zealand’s airport operations.

The advertised closing time is 11:59pm, Sunday 6 December 2026.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

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